Footprints on beach

Careers

We're blazing a new travel trend having been featured in press globally (including BBC Television, Sydney Morning Herald, The Sunday Times and USA Today) and are very passionate about what we do. Come join us on the journey.

Providing a win-win solution within the global pet care market, our customers love what we offer. The scope for growth is huge. We're a core part of the fast growing peer-to-peer, collaborative consumption market.

We genuinely help enrich lives and we love that! We're a small, but growing team, based by the sea in sunny Brighton, Sussex, UK, with strong values and set ourselves challenging expectations in all that we do. We are offering very competitive salaries plus excellent bonus and benefits.

Open Positions

  • Lead Designer UX
    Job Description

    Design superstar required to lead visual design and UI/UX

     

    As Lead Designer, you will cover all aspects of visual interactive design and UX at TrustedHousesitters. From designing our website to modelling our mobile apps, you will own our customers’ experience and interaction.

     

    TrustedHousesitters is blazing a trail as a fast growing, multi-award winning, global digital business. Our product allows people to find care-oriented travellers to look after their home and pets for free, in exchange for a free place to stay.

     

    We’ve helped facilitate over 1m nights of pet sitting, with members in over 150 countries, saving them over £150m in accommodation and pet care costs.

     

    Cited by the world’s media as providing a market-leading pet-care solution and enabling a new trend in travel, we’ve recently won a number of accolades including; Webby Nominated for Best Community Website in 2016, Richard Branson’s Virgin Voom ‘GREAT’ Award 2016, Best Website of the Year 2015 at the Good Web Guide Awards and Best Digital Business in Brighton 2015 at the Tech Cities Awards.

     

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re about the passion for what we do and love the fact that we're connecting real and caring people together for mutual benefit, genuinely enriching lives.

     

    Inspired by what TrustedHousesitters offers its members, you don’t just ‘get’ what we do, but can also demonstrate the ‘Why’.  Ensuring we're delivering a world-class product, customer experience and continuing to build upon our excellent reputation.

     

    Your focus will be on designing an experience that makes searching for a house and pet sitters and looking for house sitting opportunities worldwide the easiest and best in the world. 

     

    We’re a small (but growing) team, so being adaptive is essential in the role. If you are passionate about working in a team that takes an evidence-based approach to design and development, and think that you have the skills, drive and talent to help, let’s talk.

      

    You’ll be looking for a challenging but fun start-up environment with plenty to think about and get your teeth into!  

     

    We’re also super supportive and really love what we do - in fact we love it so much we all enjoy the opportunity to also go house sitting, which means to apply you have to love pets and travel too!

    Skills and Experience
    • Understanding the needs of our business and our customers and translating these to our product
    • Working closely with the product and development team in implementing new product design and feature
    • Directing and creating the visual design of all new site features and enhancements which are on brand and responsive through-out
    • Developing prototypes for new user interfaces. Keeping the interface beautiful and easy to use
    • Proactively suggesting major UI recommendations for a more intuitive user-experience
    • Working with the product & dev team, collecting and monitoring metrics to guide product focus and decisions
    • Working closely with Front End Developers to ensure great design quality
    Person Specification
    • Experienced designer of easy-to-use and beautiful web and mobile apps at a software/internet company
    • Proven track record of producing highly professional design assets with user-centricity at the heart
    • Worked in a hyper-growth (ideally b2c) startup before
    • Excellent attention to detail, highly organised and a multi-tasker
    • A versatile designer ready for a diverse and flexible role
    Location

    Brighton, UK

    Closing Date

    31 January 2017

  • Head of Partnerships
    Job Description

    TrustedHousesitters is blazing a trail as a fast growing, multi-award winning, global digital business.  Our product allows people to find care-oriented travellers to look after their home and pets for free, in exchange for a free place to stay.

    We’ve helped facilitate over 1m nights of pet sitting, across 150 countries, saving members over £150m in accommodation and pet care costs.

    We’re cited by the world’s media as providing a market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin VOOM competition for most innovative export,, Best Website of the Year 2015 at the Good Web Guide Awards, Best Digital Business at the Tech Cities Awards and have been recognised for a Webby nomination. 

    At the heart of the REAL Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we're enriching lives, connecting caring people together for mutual benefit. 

    With millions of pet lovers struggling to travel, this provides huge opportunity for strategic partnerships for mutual benefit and we’re looking for a Top Tier Head of Partnerships to help drive this forwards.

    We’re seeking a commercially astute B2B Head of Partnerships to help drive and execute a critical pillar of our growth strategy as we rocket forwards. There is literally a world of opportunity as we continue to scale.

    You will be responsible for developing our B2B strategy, identifying and nurturing prospective partner relationships, negotiating and closing commercial partnership deals for mutual benefit.  Both in the UK, US, Australasia and other major markets, the opportunity is immense and we need the highest calibre to seize that.  You’ll have access to the support of a high quality marketing team with the scope to develop a dedicated team as required.

    Inspired by what TrustedHousesitters offers it’s members, you don’t just ‘get’ what we do, but can also naturally demonstrate ‘Why’ TrustedHousesitters benefits pets, owners and potential partners.  This will include driving thought leadership and being the voice of TrustedHousesitters at industry conferences / B2B speaker opportunities.

    As part of our ambition to make TrustedHousesitters a global household name, you’ll be able to drive our brand awareness to new levels though third party channels.  You’ll also drive direct incremental value though new revenue streams.

    The ideal candidate will have a successful track record in B2B sales with senior level experience, preferably internationally, in the travel and / or pet sector.

    Skills and Experience
    • Develop and deliver our B2B partner strategy, globally;
    • Negotiate and close corporate partner deals, optimising commercials;
    • Maintain and nurture existing partners towards deeper and more commercially valuable relationships;
    • Identify and deliver relevant industry speaker opportunities, globally;
    • Define market opportunities, based on qualitative and quantitative analysis;
    • Take a data-driven approach to decision making;
    • Work cross-functionally with product, engineering, marketing, and PR to develop solutions to partnership opportunities;
    • Manage and evaluating performance against targets; and
    • Build and motivate a high quality B2B team.
    • 10+ years professional / Business Development experience, ideally with extensive B2B experience in the travel and / or pet sectors;
    • Exceptional relationship-building skills with the ability to influence at all levels of management;
    • A born communicator with stellar written and spoken communication skills and the ability to distill topics into clear and impactful summaries and presentations with exceptional attention to detail;
    • A born communicator with stellar written and spoken communication skills and the ability to distill topics into clear and impactful summaries and presentations with exceptional attention to detail;
    • Experience owning and managing large multinational corporate partnership contracts;
    • Extensive experience in driving contract negotiations and closing deals at C-suite level;
    • The natural ability to identify strategic mutual objectives, translate those into innovative partnership activity and execution to produce the best results; and
    Person Specification
    • Passionate about working in a fast-paced, entrepreneurial growth company;
    • Proactive, innovative, creative;
    • Naturally driven and courageous;
    • Equally motivated to develop new and existing partner relationships;
    • Analytical;
    • Highly commercial;
    • Able to multi-task and work effectively across a number of different initiatives; and
    • Fond of pets, with a keen interest in travel
    • Willingness and ability to travel
    Salary

    Excellent package including equity and incentives.

    Location

    Brighton

    Closing Date

    31 January 2017

  • Membership Services Advisor
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it.  Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Services Advisor, send us your CV. We might be looking for you! 

    Job Profile

    Our team of Membership Service Advisors are enthusiastic brand ambassadors! They are the front-line of support for our community, providing pet owners and sitters with world-class customer care via email, phone and live chat.

    They are responsible for ensuring exceptional member experiences at every touchpoint. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for both existing members and new membership sales. Reporting to the Membership Services Team Leader you’ll help to attract, acquire, retain and inspire even more valued members to join our community.

    By using your natural ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages. You will be a customer service champion, taking pride in creating and delivering great experiences.

    We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role includes working shift patterns including night-time hours and weekends. With a fully staffed team in place, the likelihood of overnight shifts would be limited where possible.

    Skills and Experience
    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations
    • Communicating with members via phone, email and live chat on a daily basis to help them with their enquiries
    • Building and enhancing meaningful relationships with members to increase member engagement, usage and member success
    • Working with leads and prospect members through targeted outreach to convert and welcome new members into our community
    • Nurture warm leads and help new members find success by providing them with an outstanding concierge service
    • Share feedback about member experiences and overall suggestions for improvements with the Team Leader
    • Responsible for meeting or exceeding Customer Care performance metrics
    Person Specification
    • Experience of working in a fast-paced customer service or sales environment
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment
    • Genuine passion for providing the highest level of customer service
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers
    • Solid interpersonal skills and you work well within a team dynamic
    • You thrive in a fast-paced and constantly changing start-up environment
    • A flexible approach and no qualms with working weekends, overnight and varying hours
    • A good understanding of TrustedHousesitters and what we do
    • Experience of working within a membership based business preferred
    • Experience of customer service platforms, preferably ZenDesk preferred
    • Travel and pet lovers are preferred!
    Salary

    £20,000 - £25,000 dependant on experience and hours worked.

    Location

    Brighton, UK

    Closing Date

    31 March 2017

  • Membership Services & Tech Support Advisor
    Job Description

    Are you a pet-loving, tech savvy individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Support & Technical Services Advisor, send us your CV. We might be looking for you! 

    The Membership Services & Technical Support Advisor is a vital link between internal teams at TrustedHousesitters and our community of members.

    As first point of contact, you’ll be the on hand to fix technical issues, troubleshoot and provide outstanding customer service. We’ll rely on you to listen to our members and use your technical expertise, inquisitive nature and passion to meet their needs.

    To succeed you’ll be a team player with excellent communication skills, you will be the type of person that takes pride in helping people. You’ll be a curious investigator, technically savvy, a problem solver and a good listener. If this sounds like you, let’s talk.

    Job Profile

    The Membership Services & Technical Support Advisor is a vital link between internal teams at TrustedHousesitters and our community of members.

    As first point of contact, you’ll be the on hand to fix technical issues, troubleshoot and provide outstanding customer service. We’ll rely on you to listen to our members and use your technical expertise, inquisitive nature and passion to meet their needs.

    To succeed you’ll be a team player with excellent communication skills, you will be the type of person that takes pride in helping people. You’ll be a curious investigator, technically savvy, a problem solver and a good listener. If this sounds like you, let’s talk.

    Responsibilities

    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations.
    • Problem solve, break down issues to the point of resolution for our members.
    • Reactively answer members’ questions and technical enquiries via email, phone, tickets and live chat in an efficient and timely manner, focusing on solutions at all times.
    • Own the end-to-end resolution of member issues and questions to ensure excellent customer satisfaction. Proactively identify, troubleshoot and resolve issues; and determine when escalation is needed.
    • Reach out to new members to assist them with setting up and maintaining their accounts to improve member success.
    • Communicate bug fixes and new product enhancements to members.
    • Collaborate closely with the marketing, product, QA and engineering teams to provide feedback to help continually improve TrustedHousesitters’ member experience.
    • Offer outbound assistance to members regarding new product releases and service improvements.

    As we’re a 24/7 global business, this role includes working shift patterns including night-time hours and weekends. With a fully staffed team in place, the likelihood of overnight shifts would be limited where possible.

    Skills and Experience
    • Previous experience of working in a fast-paced customer service or tech support environment.
    • The ability to work well in a busy team, handling a high volume of inbound calls, tickets and you must demonstrate the ability to respond appropriately.
    • The ability to think on your feet and multitask effectively. You’ll be comfortable navigating across multiple systems to resolve technical issues.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • Ability to quickly assess a situation, handle issues and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Empathy is key, you’ll be able to communicate technical resolutions effectively whilst showing a caring nature.
    • Patience to help members who may not be experienced web users and need a little extra support to make the most of their membership.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A good understanding of TrustedHousesitters and what we do.
    Salary

    £20,000 - £25,000

    Location

    Brighton

    Closing Date

    31 January 2017

  • Executive Assistant / PA to CEO
    Job Description

    Are you a highly organised individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is looking for a sharp, energetic, multi-tasker to provide exemplary operational and administrative support to the Executive Team.

    Reporting directly into the CEO, our ideal candidate is extremely organised, enthusiastic and comfortable working in a fast-paced environment and using their own initiative to proactively support the Executive Team and its activities. We need a well-rounded candidate who shares a passion for what we do and can contribute towards the continued growth of a thriving business.

    You will be flexible, resourceful and efficient, with a high level of professionalism. The individual must have excellent interpersonal skills, demonstrate a proactive approach to their role and act with autonomy and discretion.

    This position will provide administrative support to the CEO, Co-Founder, CFO, CMO, CTO and Head of Operations in our busy, vibrant Brighton office. If you want to join our team, working as our Executive Assistant/PA to CEO, send us your CV. We might be looking for you!

    Skills and Experience
    • Serve as the Executive Assistant for the TrustedHousesitters Executive Team.
    • Providing comprehensive 1:1 support to CEO on a personal and business level.
    • Act as the first point of contact for all members of the Executive Team, fielding and responding to queries and dealing with day-to-day requests.
    • Anticipate the needs of the Executive Team – constantly forward planning, prepping logistics, information, material and people in advance of the schedule.
    • Provide comprehensive diary management, having full autonomy to make decisions using initiative to anticipate and resolve conflicts.
    • Organising complex travel arrangements and preparing detailed itineraries.
    • Where appropriate, managing emails and flagging any that need urgent attention.
    • Prepare agendas, attend and minutes for all key staff meetings, taking appropriate follow-up action where necessary.
    • Support the Executive Team in effective culture and communications across the wider business.
    • Handle sensitive information with the highest level of discretion and confidentiality.
    • Perform any ad hoc tasks or duties as required, at the request of the Executive Team.
    Person Specification
    • 3+ years of executive Assistant experience required, including C-level support.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • Extensive diary management experience including travel arrangements.
    • A fast-learner who demonstrates abilities in initiative, judgement, discretion and attention to detail.
    • Very strong communicator, both written and verbal with an incredible eye for detail.
    • A confident character able to liaise with senior people both internally and externally.
    • Possess a self-starter “can-do /make it happen" attitude: action and outcomes oriented; comfortable making decisions with little supervision or direction.
    • Your always two steps ahead with a proven ability to work efficiently and proactively whilst anticipating requirements.
    • Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • Comfortable with technology the candidate will have a good working knowledge of OSX (Mail, Calendar, Contacts), Google Apps and MS Office including Excel and Word.
    • A good understanding and belief in TrustedHousesitters – the business, values and ethos.
    Location

    Brighton

    Closing Date

    31 January 2017

  • Office Manager
    Job Description

    Are you a highly organised individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is looking for an intelligent, enthusiastic, forward thinking, multi-tasker to join our team.

    We are looking for an Office Manager to support our growing team by making sure we have a great office environment and by helping to make TrustedHousesitters an even better place to work.  

     The Office Manager will need to have the necessary experience and skills to hit the ground running, take charge across all office management, review and implement processes, able to multi-task, prioritise and handle responsibility well to be successful in the role. This position is responsible for a range of administrative tasks and promoting a positive working culture. In addition to overseeing the running of the office this role provides coordination support to both the Marketing, HR and Finance functions.

    Working within the Operations team this role will report directly to the Head of Operations. We need a well-rounded candidate who shares a passion for what we do and can contribute towards the continued growth of a thriving business. You will be flexible, resourceful and efficient, with a high level of professionalism.

    The right person will have a happy disposition and be able to cope with an occasionally high pressured environment with a mature and professional approach. Being a good communicator both verbally and written is a mandatory requirement. The individual must have excellent interpersonal skills, demonstrate a proactive approach to their role and act with autonomy and discretion.

    If you want to join our team, working as our Office Manager, send us your CV. We might be looking for you!

    Skills and Experience
    • Manage all aspects of the day-to-day running of the TrustedHousesitters office.
    • Act as the first point of contact for all employees at TrustedHousesitters, fielding and responding to queries and dealing with day-to-day requests.
    • Work cross-functionally and collaboratively to create an inclusive, productive and fun work environment.
    • Maintain the TrustedHousesitters HR function; overseeing recruitment, managing the on and off boarding processes for new and departing employees, maintaining HR logs, reviewing HR policies and recommending changes when appropriate, monitoring HR policy adherence.
    • Keep every corner of the office organised, tidy and looking professional.
    • Design and implement office guidelines, procedures and policies.
    • Maintain all office records and ensure all documentation is filed and kept up to dated.
    • Management of company supply accounts; property, electricity, heating, WiFi etc.
    • Create a welcoming experience for our staff and external visitors.
    • Manage office security.
    • Preparation, co-ordination and organisation of internal and external meetings.
    • Prepare agendas, attend and minutes for all key staff meetings, taking appropriate follow-up action where necessary.
    • Manage ordering and keep office supplies well-stocked including refreshments and stationary.
    • Manage travel bookings for key internal employees.
    • Manage the office phone system, office Wi-Fi etc. providing ad hoc IT support for our employees.
    • Handle sensitive information with the highest level of discretion and confidentiality.
    • Perform any ad hoc tasks or duties as required.
    Person Specification
    • 2+ years of Office Manager experience and knowledge of HR and finance functions.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • Enthusiasm and strong ability to get things done.
    • Excellent time management and organisational skills.
    • A clear and professional manner will be required at all times.
    • A fast-learner who demonstrates abilities in initiative, judgement, discretion and attention to detail.
    • Very strong communicator, both written and verbal with an incredible eye for detail.
    • Possess a self-starter “can-do /make it happen" attitude: action and outcomes oriented; comfortable making decisions with little supervision or direction.
    • Your always two steps ahead with a proven ability to work efficiently and proactively whilst anticipating requirements.
    • Demonstrate ability and willingness to continuously acquire new competencies and accept new challenges.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • Comfortable with technology the candidate will have a good working knowledge of OSX (Mail, Calendar, Contacts), Google Apps and MS Office including Excel and Word.
    • A good understanding and belief in TrustedHousesitters – the business, values and ethos.
    • You love working with people. You are collaborative, upbeat and optimistic.
    • You are a problem solver with a can-do, roll-up-your-sleeves spirit.
    Location

    Brighton

    Closing Date

    10 February 2017

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