Choose the right fit: new sitter profiles

We've redesigned our sitter profile in the TrustedHousesitters app, so that when pet parents review applications, the most important information is surfaced upfront. Find out more about this new launch below.

What’s new for the sitter profile?

We’ve launched a redesign of the sitter profile in the app, as this is where around 60% of sits are currently confirmed by pet parents. 

The initial release introduces a new look for the sitter profile when a pet parent taps through from an application. Rather than scrolling through a long page of information, you can use the tabs to go straight to the application message, past reviews, relevant experience, and other profile details.

Over the next month, we’ll also release updates to the sitter’s pet experience on the new profile, including past pets they’ve owned or cared for on sits, and if they’ve given medication to animals previously.

Overall, the new sitter profile shows pet parents what matters most when reviewing applicants, and feels more personalized and customized for you and your pets. The app update applies globally to all pet parents across every membership tier.

Why did we make this change?

We know that 85% of pet parents say reviews and references are the most important factors when deciding on an applicant, while 60% say a sitter’s previous pet experience is equally vital. But, we realized that finding this information can involve navigating around the app. Previously, you had to find a message in your inbox, read the application, and navigate separately to the sitter's profile to piece together a clear picture. 

We want to remove the guesswork by making it easier to see the important details upfront, such as verification badges, background check indicators (US only), and relevant pet experience. This helps reduce the uncertainty that can delay your plans, and means you can confirm a sitter with more confidence.

How does it work for pet parents?

When a new application arrives, tap the notification to land on a new screen that organizes all your applicants for a sit in one place. At a glance, you can view each applicant’s review score, the verification badge, and the top three experiences most relevant to your sit. 

What’s on the new sitter profile?

If an applicant looks like a good fit, get to know them better by tapping through to view their full profile. Here’s what you can find on the new sitter profile:

• The sitter’s application: This personal message is the first thing you see inside the profile.
• A tabbed menu: Tap easily between the application, past reviews, pet experience, and general profile details. 
• Past experience: View the sitter’s past pet experience to see how well it matches your needs. 
• Direct action prompts: Clear buttons make it straightforward to start a chat, and confirm or decline the applicant.

What does this mean for our sitter community?

A tailored application message is now more powerful than ever as it’s the first thing the pet parent sees when they tap to view a profile. Sitters who put effort into writing genuine, personalized messages will stand out.

The new profile layout highlights a strong track record, verified trust badges, and glowing community reviews, directly to pet parents. 

Useful resources

• What to look for in a pet sitter: tips for choosing a sitter
• Are pet sitters trustworthy?
• Strengthening trust across our community