Reviews (7)

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  Michael - Ottawa, Ontario, Canada

  22 April - 02 May 2017

  Lisa was just great. She arrived a bit early, kept the place neat and tidy and looked after the critters so well I suspect they didn't miss me much. When I returned she filled me in on the whole time I was away and left a written log. I particularly appreciated the pictures she sent of the critt... + More

  Lisa was just great. She arrived a bit early, kept the place neat and tidy and looked after the critters so well I suspect they didn't miss me much. When I returned she filled me in on the whole time I was away and left a written log. I particularly appreciated the pictures she sent of the critters while I was away. Couldn't be happier with the whole experience.

  Organised

  Reliable

  Self-sufficient

  Tidy

  Pet care

  

  Response from Lisa

  Thank you for the review. Your saltwater tanks are very impressive, magical to watch and feeding the anemone was the highlight of my day. Both cats were delightful company.

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  Lee - Woodstock, New York, United States

  06 January - 08 January 2017

  I was disappointed and a bit disturbed by Lisa’s inability to follow instructions.
  
  Upon arrival at my house, she seemed more intent on checking her iPhone messages than bonding with my dogs. I did not see her interact with my dogs much. She sat on the porch checking her messages while my dogs ... + More

  I was disappointed and a bit disturbed by Lisa’s inability to follow instructions.
  
  Upon arrival at my house, she seemed more intent on checking her iPhone messages than bonding with my dogs. I did not see her interact with my dogs much. She sat on the porch checking her messages while my dogs stayed inside with me as I packed for my trip. I had a weird feeling about this but had to go away for the weekend and keep my commitments out of town. I just prayed the dogs would be well cared for, according to my thorough list of instructions.
  
  
  In terms of not following instructions: I asked Lisa specifically (via written and verbal instructions) NOT to walk the dogs on the street (because one of my dogs is traumatized and easily startled out on the street and I just plain did not want them to go beyond my yard whilst I was away), and then, while I am away, she sends me a picture of the dogs walking on the street. Worse, one dog had the wrong harness on (this is the traumatized one who will bolt if frightened and needs the correct harness) and the other had no harness on at all—even though I had left written and verbal instructions about which harness belong to which dog. I had also showed Lisa how to put on the harnesses when she arrived. So to put the wrong harness on the wrong dog was just plain careless. To walk my traumatized dog on the street put the dog at risk of a setback, which is the very thing I was trying to avoid.
  
  When I returned home and asked her why she had walked the dogs on the street when I had instructed her not to, her answer was, “Well, I’m a dog walker. That’s what I do. I walk dogs.”
  “But I asked you not to take them out of the yard,” I said.
  “Oh, well....”
  
  
  Lisa also did not seem recognize signs of stress in dogs (ie: my dog walking with tail tucked tight between her legs). When I pointed this out, via a text, that a picture she sent clearly showed a stressed dog, Lisa apparently gave my dog a pill of some sort. She took this initiative without saying anything to me. But she wasn’t able to clearly tell me which pill it was (homeopathy? A tranquilizer?) when I got home I asked for specifics. I can only say that my dogs seemed oddly lethargic when I got back—whether this was from being overly stressed with this sitter, or from the mystery pill, I shall never know.
  
  
  Lisa also did not follow feeding instructions. After I spent a few minutes showing her where the food was and how much to feed them (this information was also in writing), she came into the house a few minutes later (after checking her messages again) and asked: “So where is the dog food?” I left the dogs with about four day’s worth of cooked meat and was gone for 2 ½ days. All the food was gone when I returned.
  
  She also locked one dog in a crate when I told her to give the dogs free range and specifically said—in writing and verbally—to leave the crate gates open. I have specific reasons for wanting the crate gates open, so again was surprised when Lisa sent me a picture of one dog locked in the crate. I feel it is imperative that a sitter follow his/her instructions, whether or not they seem to make sense.
  
  I don’t think Lisa has bad intentions--I understand the need to want to get away--but her carelessness has had bad results, in that my dogs were overfed, unduly stressed (being taken out on the street) and possibly improperly medicated. My traumatized dog had reverted back to a shivering state when I returned.

  Organised

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  Response from Lisa

  THIS PET SITTER IS BANNED FROM FOSTERING OR ADOPTING DOGS IN NEW SMYRNA BEACH AND VOLUSIA COUNTY FLORIDA.
  
  ON JANUARY 16, 2017 TWO DOGS LEE FOSTERED WERE REMOVED FROM HER HOME AND RETURNED TO THE HUMANE SOCIETY.
  
  ACCORDINGLY Lee failed to provide basic care and feeding to Monk and Daphne (aka Candy and Rust to the shelter and are pictured in Lee's profile) by refusing to feed both the dogs food the shelter provided. She instead fed them table food, insisted they be kenneled-not exercised at all and she failed to provide vet care when it was needed.
  
  When I arrived Jan 6 at Lee's home, I offered kibble to each dog. Before she left Lee fed both dogs table food and that's when I asked 'where's the dog food'. I had dog food with me so the next two days I fed them my dog food. I switched their collars and leashes around to safely and effectively handle them, and admittedly proceeded to walk both dogs. They responded very well to walking, corrections and praises, yet they were not THRIVING. The next day I decided to call the shelter and explain what I experienced.
  I left Lee's house sit then I heard from the Director of the Humane Society himself and learned he planned to have Candy and Rust removed. His reasons were many and he called me when both dogs were picked up.
  
  I have recently returned to New Smyrna Beach, spent two days volunteering at the shelter and was delighted to hear both Candy and Rust had been adopted. The shelter director said after being returned to them both dogs responded well and are now in good stable homes.

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  Laura - Paradise, Nevada, United States

  23 December - 30 December 2016

  Lisa was the perfect house and pet sitter! She's super clean, attentive, responsible, and conscientious. She's clearly an animal lover, and she looked after my dog and parrot as if they were her own. When I came home after a week away, the house was cleaner than I had left it. It was a perfect ex... + More

  Lisa was the perfect house and pet sitter! She's super clean, attentive, responsible, and conscientious. She's clearly an animal lover, and she looked after my dog and parrot as if they were her own. When I came home after a week away, the house was cleaner than I had left it. It was a perfect experience and one that further solidified my trust in Trusted Housesitters!

  Organised

  Reliable

  Self-sufficient

  Tidy

  Pet care

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