Trust & Safety

It all starts with our member pledge

Whether you are joining as a home / pet owner in need of a caring sitter, a house sitter who loves pets and travel or as both, you are entering into a caring community of mutual respect and trust.

Protecting the welfare of homeowners, sitters and pets
Verifications
Verifications

Your trust & safety is our top priority. We provide a 3 step verification process. Look for the Trust Badge on a member's profile to see the level completed. Verifications include criminal background checks, I.D. verifications & I.D document checks.

  • Basic level

    If you see this Trust Badge on a member's profile it means they have completed the Basic verification level confirming:

    • Email Address
    • Phone Number
    • References*

    * Minimum 1 third-party external reference e.g. employers, landlords, character & previous pet sits.

  • Standard level

    If you see this Trust Badge on a member's profile it means they have completed the Standard verification level confirming:

    • Identity Check*
    • Document Check**
    • Basic level completed

    * The Identity Check verifies a member’s name, address and date of birth by cross-referencing their details against a range of verified databases.
    ** The Document Check consists of a visual image scan which analyses passports and other documents (driving licence / identity card) to verify they are valid and cross references databases to confirm they are not reported lost, stolen or compromised.

    These services are provided by an accredited third party provider.

  • Enhanced level

    If you see this Trust Badge on a member's profile it means they have completed the Enhanced verification level confirming:

    • Criminal Record Check*
    • Basic + Standard levels completed

    * The Criminal Record Check is provided by an accredited third party. It involves liaising with National Police Computers to verify and disclose all unspent convictions for the last five years.

    P.S. Self-certified Police Checks don’t form part of the verifications scheme. A police check refers to a background check that members have applied for themselves directly from their national / local authority. We recommend you request to see a copy.

Building a community of mutual trust
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Reviews

Once a house sit is completed home & pet owners are encouraged to leave detailed reviews on sitter’s profiles. It’s a great way to learn about other’s experiences.

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Feedback

We offer two-way feedback for complete transparency. After a house sit you can choose to recommend a sit. This way other sitters can easily learn if a house sit is suitable for them.

Secure platform
A Secure Platform

When you place a secure listing on our site, we never disclose specific location details (just the nearest town /city). All initial contact is made securely through the site.

24/7 Support

Customer care
We’re here to help, 24/7

Our award winning* Customer Care Team are on hand to help. They have been homeowners & sitters themselves, in locations all over the world, so completely understand what the experience will be like for you. *Winner of Most Trusted Customer Service Team at The Trust Awards 2015

Vet line
Access to FREE 24/7 Vet Advice Line

Enjoy peace of mind with free unlimited access, night and day, to veterinary experts with our dedicated Vet Advice Line throughout your membership. No more costly out-of-hours vet visits. Sitters also have free access during a house sit too.

Excellent! 9.7 / 10 rating on TrustPilot

Homeowner testimonial
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I love this website!
I always recommend TrustedHousesitters to all and sundry as it is such a great service. We travel frequently and have had several people sit for us and really enjoy the process of selecting the right person and making new friends. We have been so happy with all of our sits. I couldn't recommend this site more.

Shelley - Australia

HOME & PET OWNER

Housesitter testimonial
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The best way to travel!
We have done four [house sits] so far - ranging from 3 days to 6 weeks. It has been incredible. House sitting is the way to go when traveling. You can save money, get the love of furry friends, and experience this great travel exchange. TrustedHousesitters is definitely the best international house sitting site. And the monthly fee is basically the price of only one to two nights stay in a hotel.

Louise & Charles - Coventry, UK

HOUSE SITTERS

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