Footprints on beach

Careers

We're blazing a new travel trend having been featured in press globally (including BBC Television, Sydney Morning Herald, The Sunday Times and USA Today) and are very passionate about what we do. Come join us on the journey.

Providing a win-win solution within the global pet care market, our customers love what we offer. The scope for growth is huge. We're a core part of the fast growing peer-to-peer, collaborative consumption market.

We genuinely help enrich lives and we love that! We're a small, but growing team, based by the sea in sunny Brighton, Sussex, UK, with strong values and set ourselves challenging expectations in all that we do. We are offering very competitive salaries plus excellent bonus and benefits.

Open Positions

  • Front End Engineer
    Job Description

    We're a growing, diverse, Engineering team who are in the early phases of building the next generation of our award winning platform. We're moving to a full React stack for both native mobile and web and need your help to deliver a performant, localised experience to our global member base.

    As a Front End Engineer you will play a leading role in product engineering in our JavaScript front end stack. You will accelerate our ability to reliably and consistently deliver beautiful solutions to our members. You’ll work closely and rapidly with Design and Product teams to produce pixel perfect and intuitive interfaces. You will contribute to the evolution of our current engineering strategy and development process. Your challenge will be to build a maintainable, performant, and accessible front end!

    Skills and Experience
    • At least 4 years of direct experience in front end development
    • At least 6 months experience using React/Redux, ideally in an isomorphic/universal context using all those great new things from ES2015.
    • Degree in Computer Science, Software Engineering, or related technical discipline
    • Ability to vertically align a div using CSS!
    Person Specification
    • You're focused on quality and enjoy/expect design reviews, code reviews, and unit testing
    • You're a caring individual who gets what we do and why we do it
    • You want to positively impact the existing status quo to drive improvements
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Membership Acquisition Manager
    Job Description

    Are you pet-loving, ambitious and looking for a new and exciting challenge? TrustedHousesitters is hiring and we need you to join our dynamic Team.

    TrustedHousesitters is an award-winning, subscription business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online platform; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    With members in 130+ countries, we’re on a mission to transform the way the world thinks about pet care and to become the go to place for all travelling pet lovers.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    As Membership Acquisition Manager; you’ll work with a small, but growing team of talented Membership Acquisition Executives responsible for driving new sales. Reporting to the Head of Membership Services, you will be instrumental in converting prospective members to join our amazing community.

    By using your natural, passionate personality you’ll engage with our new member base promoting our membership, the benefits of joining along with our key brand messages. You’ll oversee and nurture a pipeline of new prospective members from over 130 countries around the world!

    You will be a customer service champion, taking pride in creating and delivering a trusted and outstanding experience. As we’re a 24/7 global business, this role includes working shift patterns including evening hours, bank holidays and weekends.

    Requiriments: 

    The Membership Acquisition Manager will be responsible for driving membership sales and growth.

    We’re looking for a talented and experienced person who will look after our newly formed Membership Acquisition Department. Working closely with the Head of Membership Services you’ll have the responsibility of overseeing a growing team of Membership Acquisition Executives.

    As this is a newly created role, the Membership Acquisition Manager will have the unique opportunity to define, formulate and execute the acquisition sales process with the overall goal of delivering incremental membership numbers. You’ll be directly responsible for helping the TrustedHousesitters Acquisition team grow and scale from a people and knowledge standpoint.

    The successful candidate will be able to demonstrate an exemplary proven track record within a sales environment. You will assist in implementing a structured and successful sales environment, working to agreed KPIs.

    Skills and Experience
    • Lead and develop an existing small, but rapidly growing team of Membership Sales Executives.
    • Achieving membership acquisition targets by successfully managing the sales team.
    • Bring knowledge of best practice sales, CRM software to manage the sales pipeline, working to continually improve the sales process.
    • Accountable for sales forecasting, measuring and reporting on performance against new member acquisition goals ensuring that daily, weekly and monthly KPIs are met.
    • Data is at the core of anything we do: data management and analysis are vital to the decision-making process around your acquisition strategy.
    • Manage a continuous pipeline of incoming leads and inbound enquiries from prospective members, allocating workload accordingly to ensure operational efficiency in our approach to driving sales.
    • Partner with the Membership Experience Manager and front-line team to ensure onboarding is successful and service levels are met.
    • Work cross functionally with Marketing to optimise the lead generation strategy.
    • Work with the Membership Operations Manager to hire a team of Membership Sales Executives, accelerating onboarding, training and setting up processes to ensure the team are successful and productive to minimise attrition.
    • Own the objectives setting, coaching and performance monitoring of Membership Sales Executives.
    Person Specification
    • 3+ years experience in customer support/contact centre operations/call centre sales role.
    • 1-2 years experience of leading and developing a team and managing people.
    • Experience with managing sales channels including phone, chat, email. Experience with Zendesk, Talkdesk, or similar systems strongly preferred.
    • Demonstrate exemplary customer service skills and have the willingness to continue learning.
    • You’re confident on the phone with outstanding communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Membership Experience Manager
    Job Description

    Are you pet-loving, ambitious and looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online platform; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    With members in 130+ countries, we’re on a mission to transform the way the world thinks about pet care and to become the go to place for all travelling pet lovers.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    As Membership Experience Manager, you’ll be responsible for leading a team of Membership Experience Executives who provide world-class service via email, phone and live chat to our members.

    As well as supporting our members with their inbound enquiries, the Member Experience Manager will define and execute the winning contact strategy for on-boarding members to our platform, adding value throughout the membership lifecycle to ensure success, and build relationships to create the highest level of member satisfaction.

    This role has enormous growth potential as we build out our overall Membership Services Team and strategy.

    You will be a experienced manager and a customer service champion, taking pride in creating and delivering great experiences.

    As we’re a 24/7 global business, this role includes working shift patterns including night-time hours, bank holidays and weekends.

    Skills and Experience
    • Lead and develop a small, but rapidly growing team of Membership Experience Executives.
    • Manage and oversee the team responsible for the day-to-day inbound enquiries from members.
    • Define and execute a new outbound contact strategy to nurture a continuous pipeline of newly joined members, ensuring that they find success on the platform - ultimately increasing retention.
    • Develop a concierge process, providing consultative coaching that helps our owners and sitters focus on their greatest areas of opportunity e.g. profile completeness, contributing to the overall health of the platform.
    • Data is at the core of anything we do: data management and analysis are vital to the decision-making process around your contact strategy.
    • Work cross functionally with Marketing and Product teams to champion ‘Member Success’ and ‘Network Health’, ensuring the feedback workflow between departments is adhered.
    • Accountable for measuring and reporting on performance against Member Success goals ensuring that daily, weekly and monthly KPIs are met.
    • Really ‘get to know’ our members, ensuring that they’re satisfied with the service they receive and to improve upon any areas of dissatisfaction.
    • Work with the Membership Operations Manager to hire a team of Membership Experience Executives, accelerating onboarding, training and setting up processes to ensure the team are successful and productive to minimise attrition.
    • Work with the Membership Acquisition Manager to implement an end to end member contact strategy.
    • Point of escalation for complaint handling, ability to mediate situations between members, providing personal responses.
    • Whilst leading the strategic direction you’ll also act as the voice of the member, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
    • To work with Head of Membership Services, to implement and develop the department its strategies, a team, and Member Experience specific processes and procedures.
    Person Specification
    • 3+ years experience in a customer support and/or contact centre environment.
    • 1-2 years experience of leading and developing a team and managing people.
    • Skilled relationships manager, ideally in an online environment with knowledge of CRM or customer success strategy.
    • Experience with managing customer service channels including phone, chat, email. Experience with Zendesk, Talkdesk, or similar systems strongly preferred.
    • Experience of managing a fast-paced customer service environment.
    • A customer service champion with exceptional product knowledge, and real empathy and power house people and communication skills.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • Bonus skills: Highly desirable if you can fluently speak either French or Spanish.
    • Preferable sales experience in a membership, subscription or platform based business.
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Membership Sales Executive (Nights)
    Job Description

    DESCRIPTION

    Are you a pet-loving, ambitious, sales experienced individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Sales Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    Our team of Membership Sales Executives are enthusiastic brand ambassadors! We all LOVE animals and travel. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for new and renewing membership sales. Reporting to the Membership Sales Manager, you’ll help to attract, acquire, retain and inspire even more valued members to join our amazing community.

    By using your natural sales ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages.

    You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role includes working night time hours & shift patterns including bank holidays and weekends.

    REQUIREMENTS

    Responsibilities

    • Make conversions and manage own pipeline
    • Key point of contact, answering incoming queries, outbounding to potential members, offering advice and introducing new products
    • Demonstrating and presenting products, establishing new business, maintaining accurate records

    Person Specification

    • Experience of working in a fast-paced sales environment, including working to targets, KPIs and SLAs
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • Experience of working night time shifts an advantage
    • You find opportunities to go over and above what is expected of you
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A passion for animals and travel.

    BENEFITS

    A vibrant and welcoming informal atmosphere in our Central Brighton office

    The chance to be part of a supportive team in a fast-growing company.
    Competitive salary.
    28 days’ holiday.
    PerkBox
    A free membership to TrustedHousesitters to enjoy the amazing value our service has to offer and the chance to go house sitting too!
    Fun, sociable events in and out of our office space. We love heading to the beach for a BBQ in the summer, we have table tennis, drinks and lots more!

    Salary: Starting salary £27,000 OTE £30,350*

    *(Sliding tiered scale dependant on performance)

    Salary

    Salary: Starting salary £27,000 OTE £30,350*

    Location

    Brighton

    Closing Date

    31 May 2018

  • Membership Sales Executive (Days)
    Job Description

    DESCRIPTION

    Are you a pet-loving, ambitious, sales experienced individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Sales Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    Our team of Membership Sales Executives are enthusiastic brand ambassadors! We all LOVE animals and travel. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for new and renewing membership sales. Reporting to the Membership Sales Manager, you’ll help to attract, acquire, retain and inspire even more valued members to join our amazing community.

    By using your natural sales ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages.

    You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role includes working shift patterns on a two week rolling rotation, bank holidays and weekends.

    REQUIREMENTS

    Responsibilities

    • Make conversions and manage own pipeline
    • Key point of contact, answering incoming queries, outbounding to potential members, offering advice and introducing new products
    • Demonstrating and presenting products, establishing new business, maintaining accurate records

    Person Specification

    • Experience of working in a fast-paced sales environment, including working to targets, KPIs and SLAs
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You find opportunities to go over and above what is expected of you
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A passion for animals and travel.

    BENEFITS

    A vibrant and welcoming informal atmosphere in our Central Brighton office
    The chance to be part of a supportive team in a fast-growing company.
    Competitive salary.
    28 days’ holiday.
    PerkBox
    A free membership to TrustedHousesitters to enjoy the amazing value our service has to offer and the chance to go house sitting too!
    Fun, sociable events in and out of our office space. We love heading to the beach for a BBQ in the summer, we have table tennis, drinks and lots more!

    *(Sliding tiered scale dependant on performance)

    Salary

    Salary: Starting salary £20,800 OTE £23,250*

    Location

    Brighton

    Closing Date

    31 May 2018

  • CRM Marketing Executive
    Job Description

    If you live and breathe email and CRM, then we are looking for you.

     

    Our ever-growing marketing team is looking for a versatile Marketing Executive who can take responsibility for planning and executing tailored communications through email, push notifications and product with a focus on member success and retention.

     

    Our members are the most important thing in our business, and this role will be dedicated to the member experience and delivering great network health to ensure the pet loving community keeps working for everyone.

    You’ll be proactive and able to take control of the channel and strategy. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role.

     

    If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    Skills and Experience
    • Significant experience of using marketing tools including CRM, analytics and email service providers, specifically Salesforce Marketing Cloud
    • A history of delivering personalisation, segmentation and programmes
    • Domain knowledge of deliverability
    • An understanding of testing with the ability to draw meaningful conclusions to improve performance
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs
    • The ability to write engaging copy that is tailored to the channel and the audience and reflects our values
    • Creative flair and a proactive nature, putting forward ideas to increase reach, engagement and awareness
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An ability to work directly with external agencies
    • An understanding of how communication touch points impact customer journeys
    • Strong organisational skills, meaning you can maintain robust case study, image and UGC databases
    • A genuine passion for marketing with the ambition to develop your skills
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members
    • A problem solver, focused on results, with the ability to anticipate
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards
    • Passionate about pets and travel and believe in the TrustedHousesitters concept and ethos
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Acquisition CRM Marketing Executive
    Job Description

    If you live and breathe email and CRM, then we are looking for you.

     

    Our ever-growing marketing team is looking for a versatile Marketing Executive who can take responsibility for planning and executing tailored communications through email, push notifications and product with a focus on member acquisition.

     

    Working closely with the performance marketing team, you will be responsible for converting qualified leads into fully paid members through programmes that educate and inspire our growing audience of pet loving people who want to travel.

     

    You’ll be proactive and able to take control of the channel and strategy. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role.

    If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    Skills and Experience
    • Significant experience of using marketing tools including CRM, analytics and email service providers
    • A history of delivering personalisation, segmentation and programmes
    • Domain knowledge of deliverability
    • Domain knowledge of deliverability
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs
    • The ability to write engaging copy that is tailored to the channel and the audience and reflects our values
    • Creative flair and a proactive nature, putting forward ideas to increase reach, engagement and awareness
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An ability to work directly with external agencies
    • An understanding of how communication touch points impact customer journeys
    • Strong organisational skills, meaning you can maintain robust case study, image and UGC databases
    • A genuine passion for marketing with the ambition to develop your skills
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members
    • A problem solver, focused on results, with the ability to anticipate
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards
    • Passionate about pets and travel and believe in the TrustedHousesitters concept and ethos
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Digital Marketing Manager (Part-Time)
    Job Description

    If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimise our SEO & PPC campaigns, and to support our Paid Social and Display campaigns as well.

    You should have a strong grasp of current digital marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. You will work with our primary agency partner and the marketing team to drive revenue growth, launch campaigns and optimise day-to-day search marketing activities. Even though you need to be a search specialist, you will need to understand how search fits into our overall marketing mix and be willing to work collaboratively with rest of the team.

    Skills and Experience
    • Responsibilities:
    • Lead the digital strategy, working with the Chief Marketing Officer on the vision, objectives, budgets and planning
    • Plan and execute all SEO/PPC/Social/Display campaigns in conjunction with our digital agency partner
    • Take responsibility for the client/agency relationship, ensuring that both parties are working together on major initiatives
    • Measure and report performance of all digital campaigns, and assess against goals (ROI and other KPIs)
    • Identify trends and insights, and optimise spend and performance based on the insights
    • Brainstorm new and creative growth strategies
    Person Specification
    • Degree-level education in marketing or a related field
    • Proven working experience in digital marketing, preferably in an agency environment
    • Demonstrable experience leading and managing SEO/SEM campaigns
    • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
    • Experience with A/B and multivariate experiments, using a ‘test-and-learn’ approach
    • Solid knowledge of website analytics tools, particularly Google Analytics
    • Working knowledge of ad serving and PPC management tools (e.g., Doubleclick, Marin, DART, Atlas)
    • Experience in - or a good working knowledge of - setting up and optimising Google Adwords campaigns
    • Working knowledge of HTML, CSS, and JavaScript development and constraints relating to SEO
    • Experience with running campaigns that cover PPC, SEO, Social and Display
    • Strong analytical skills and data-driven thinking
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 April 2018

  • Membership Experience Executive
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    Our team of Member Experience Executives are enthusiastic brand ambassadors! We all LOVE animals and travel. They are the front-line of support for our members, providing pet owners and pet sitters with world-class customer care via email, phone and live chat. They are responsible for ensuring exceptional member experiences at every touchpoint.

    As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion. 

    You will be the first point of contact for existing members. Reporting to the Member Experience Manager, you’ll help retain and inspire even more valued members into achieving success.

    By using your natural ability to engage with customers you will promote our membership, the benefits of remaining a member along with our key brand messages.

    You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role includes working shift patterns on a two week rolling rotation, including bank holidays and weekends. 

    Skills and Experience
    • Responsible for developing member relationships that promote retention and loyalty, working through both inbound and outbound initiatives, as directed by the Experience Manager
    • The job is to work closely with members to ensure they are satisfied with the services they receive
    • Complaint handling
    • Conflict resolution and mediation
    • Profile and Listing Concierging
    Person Specification
    • Experience of working in a fast-paced customer service environment.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You find opportunities to go over and above what is expected of you
    • Genuine passion for providing the highest level of customer service.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A passion for animals and travel.
    Salary

    Starting salary £20,800 OTE £23,250

    Location

    Brighton

    Closing Date

    30 June 2018

  • Referral Marketing Manager
    Job Description

    The best tech businesses grow via referrals, incentivising their engaged network to sign up their connections. If you live and breathe referral marketing, we want to talk to you. We are looking for a Referral Marketing Manager to develop, implement, track and optimise our referral programme, looking how it runs through our product (the website and app) and our CRM. 

    What does a Referral Marketing Manager do?

    You should have a strong grasp of referral strategies and be able to lead integrated referral campaigns from concept to execution. You will work with product and marketing teams to ensure these strategies are delivered in a timely and successful manager. You will be measured on the success of the referral scheme and the number of people who sign up as a result of referral strategies you put in place. 

    You will have enough experience to be the referral specialist, showing us as a business how to do things. There is a framework already, but you will be required to improve, optimise and perfect it until referral becomes one of our primary channels. 

    Even though you need to be a search specialist, you will need to understand how referral fits into our overall marketing mix and be willing to work collaboratively with rest of the team.

    Skills and Experience
    • Lead the referral strategy, working with the Chief Marketing Officer on the vision, objectives, budgets and planning
    • Plan and execute all referral campaigns in conjunction with the marketing and product teams
    • Take responsibility for referral performance, tracking and reporting
    • Identify trends and insights, and optimise performance based on the insights
    • Be an expert experimenter - test and learn being your MO
    • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
    Person Specification
    • Degree-level education in marketing or a related field
    • Proven working experience in referral marketing, preferably in a technology/network business
    • Demonstrable experience leading and managing referral campaigns
    • Highly creative with experience in identifying quick wins
    • Experience with A/B and multivariate experiments, using a ‘test-and-learn’ approach
    • Solid knowledge of website analytics tools, particularly Google Analytics
    • Strong analytical skills and data-driven thinking
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    • Management experience desirable
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Product Manager
    Job Description

    About Us:

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel. Our global online platform, TrustedHousesitters allows home and pet owners to connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016 and placed on this year’s Inc 5000 to name just a few of our accolades.  

    What we’re looking for:

    To support our ambitious business goals, we’re expanding our Product Team, led by a Chief Product Officer to drive our next stage of explosive growth. 

    We’re seeking a talented and enthusiastic Product Manager to work with an in-house team of UX/UI Designers, Data Analysts and Engineers to help us revolutionise our on site experience and develop a world-class product and features. 

    The Acquisition Product Manager is ultimately responsible for delivering the best user experience spanning web, mobile and app with the goal of acquiring new members. 

    The successful candidate will have great technical understanding, a natural tenacity for continual improvement, ruthless prioritisation ability, be data obsessive, and be highly focussed on the end user experience. 

    We work at a fast-pace and promote a ‘build, test and learn’ culture around our product. To this end, you’ll be continuously developing creative ways to meet visitor’s needs, using a balance of quantitative and qualitative data to drive decisions. 

    You’ll deep dive into the economics of our platform and speak to visitors to understand friction points and deliver product features that solve needs while meeting business objectives. 

    You will be the business owner of the store-front roadmap, comfortable with product management tools (like Aha!) to keep on track. 

    This is a truly career defining role for someone passionate about product management looking for an opportunity to drive forward a product that genuinely changes lives, enables pet lovers the freedom to travel in a business which is really going places! 

    Skills and Experience
    • Be the owner of the store-front products and features, including web and app
    • Build and manage a prioritised roadmap of product features to advance conversion rates
    • Deliver initiatives and features to further drive conversion rates
    • Conduct regular user testing with our users to optimise the end user experience
    • Communicate the product vision, concepts and ideas to the Engineering team, providing context and the ‘why’ to upcoming features
    • Liaise with product marketing teams to ensure all initiatives are joined up and on-brand
    • Work with data analysts to evaluate the platform, leveraging these insights to inform product decisions
    • Running continuous and rigorous multi-variant testing, interpreting the results and turning into insightful and actionable learnings
    • Measure store-front success KPIs and metrics, reporting to all key stakeholders regularly
    • Fully understand our personas and how the product works for them
    • Be the voice of the new visitor during product development
    Person Specification
    • Experience of product management, delivering end-to-end product requirements for customer facing products
    • Experience of designing and building digital user interfaces and features
    • Ruthless prioritisation skills. Experience and ability to make tough decisions that drive forwards our product
    • Test & Learn is part of your DNA
    • Experience of building products across web, mobile and app
    • International experience would also be useful, as would a track record in scaling a solution across multiple territories
    • Excellent verbal & written communication skills
    • In depth understanding of agile methodologies, having implemented processes to optimise delivery cycles
    • Passion for making a real impact on our members’ lives
    • Data driven with strong analytical and quantitative skills to identify and present opportunities and also measure success
    • True passion for TrustedHousesitters’ mission and values!
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    31 May 2018

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