Footprints on beach

Careers

We're blazing a new travel trend having been featured in press globally (including BBC Television, Sydney Morning Herald, The Sunday Times and USA Today) and are very passionate about what we do. Come join us on the journey.

Providing a win-win solution within the global pet care market, our customers love what we offer. The scope for growth is huge. We're a core part of the fast growing peer-to-peer, collaborative consumption market.

We genuinely help enrich lives and we love that! We're a small, but growing team, based by the sea in sunny Brighton, Sussex, UK, with strong values and set ourselves challenging expectations in all that we do. We are offering very competitive salaries plus excellent bonus and benefits.

Open Positions

  • Front End Engineer
    Job Description

    We're a growing, diverse, Engineering team who are in the early phases of building the next generation of our award winning platform. We're moving to a full React stack for both native mobile and web and need your help to deliver a performant, localised experience to our global member base.

    As a Front End Engineer you will play a leading role in product engineering in our JavaScript front end stack. You will accelerate our ability to reliably and consistently deliver beautiful solutions to our members. You’ll work closely and rapidly with Design and Product teams to produce pixel perfect and intuitive interfaces. You will contribute to the evolution of our current engineering strategy and development process. Your challenge will be to build a maintainable, performant, and accessible front end!

    Skills and Experience
    • At least 4 years of direct experience in front end development
    • At least 6 months experience using React/Redux, ideally in an isomorphic/universal context using all those great new things from ES2015.
    • Degree in Computer Science, Software Engineering, or related technical discipline
    • Ability to vertically align a div using CSS!
    Person Specification
    • You're focused on quality and enjoy/expect design reviews, code reviews, and unit testing
    • You're a caring individual who gets what we do and why we do it
    • You want to positively impact the existing status quo to drive improvements
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • QA Test Analyst
    Job Description

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel - and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades.

    Job Profile 
    We are looking for an experienced QA Test Analyst to play a key role in our product development lifecycle. 

    We need a well-rounded candidate who shares a passion for what we do and can contribute towards the continued growth of our thriving business. Our focus is on designing an experience that makes searching for a house and pet sitter and looking for house sitting opportunities worldwide the easiest and best in the world.

    We have an agile approach and are looking for someone with proven experience of designing, writing and executing system test plans. Is able to identify and make process improvements within the QA function and is able to introduce tools and processes to ensure our testing is efficient and robust. We develop our product iteratively, seeking evidence and reinforcement at each stage via testing so being adaptable is a must.

    If you are passionate about being a part of the team that is making TrustedHousesitters the next household name, and think you have the skills, drive and talent to be our QA Test Analyst, let’s talk.

    Skills and Experience
    • Actively participate in milestone meetings; set and meet sprint deliverables.
    • Test newly developed features as well as regression testing the existing system to ensure a high quality of software.
    • Analyze feature requirements and devise appropriate and thorough test plans.
    • Undertake both manual and automated testing.
    • Work alongside the development team and product management team to resolve all issues as efficiently as possible.
    • Raise bugs and errors and communicate with developers to determine resolution.
    • Work with product team for clarification on requirements and functionality.
    Person Specification
    • 3+ years of QA Test Analyst experience, testing web and mobile applications
    • Implementing process improvement within the QA function
    • Understanding of the software development process (agile/waterfall)
    • Understanding and ideally experience of automation/other tools that increase testing efficiency. App testing automation would be desirable.
    • In extracting testable requirements from a wide range of business and technical documentation and turn those into concise test plans
    • Understanding and using a wide range of test techniques including exploratory, responsive, functional and nonfunctional testing, and to demonstrate those to the wider project team to ensure quality throughout the project lifecycle.
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Chief Product Officer
    Job Description

    We are looking for an inspiring CPO, who has previously held a position within a fast-paced digital business.  Based in Brighton, you will have overall responsibility for the TrustedHousesitters digital product roadmap, strategy and execution.

    About Us:

    TrustedHousesitters is an award-winning subscription-based business that is revolutionising the way people travel. Our global online marketplace TrustedHousesitters allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets. 

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards, to name just a few of our accolades. 

    The Role

    Your key area will be leading the vision and strategy of our digital products and have a proven track-record of successful delivery and execution, building high-quality, cross-platform experiences across the entirety of the end-to-end online user journey.  

    You will be able to rationalise and challenge why we’re building what we’re building in order to prioritise our roadmap, through proactively and effectively communicating across the business. This would be including UX, marketing, business development and technology teams to gain necessary insights and to determine product priorities.

    You’re a customer champion and will actively speak to members and non-members to understand their needs and be able to translate this and other relevant customer data into into product insights and both short and long term optimisation strategies.  You will be the kind of person who strives for elegant and simple solutions to product challenges.

    You will design and implement robust processes to effectively deliver exceptional quality products, and create a culture of ownership and innovation.

    You will have the credibility and expertise to quickly gain the trust of your team as well as the wider organisation.

    You measure success on results, not simply delivery.

    Attractive package to include equity. 

    Skills and Experience
    • This is a senior position reporting directly to the MD
    • You will lead and inspire a team including Product Managers and Digital Designers
    • You will bring your experience in an equivalent senior product role or looking for the next step in your career to nurture and develop the product team to build a world class product.
    • You will define and manage the appropriate KPIs to ensure the product team is consistently improving our product performance
    • You value user research and actively search out opportunities to understand customer needs for both quick wins and the basis of innovation (and love sharing the stories).
    • You are structured, analytical and data-driven, able to define and articulate a clear strategy and ensure that it is implemented effectively
    • You embody TrustedHousesitters culture and you’re passionate about helping us achieve our mission. You are down to earth, open, honest, humble, impactful, innovative, curious, and customer-centric with a passion for good design.
    • You are an excellent communicator.
    Person Specification
    • 7+ years experience in product management
    • In depth understanding of agile methodologies, having implemented processes to optimise delivery cycles.
    • Passion for making a real impact on customers’ lives
    • Built products on multiple platforms (web, apps, etc.)
    • Data-driven decision maker
    • Ruthless at prioritising to maximise impact of a team
    • Ensuring quality in the product we put out
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    • Please apply at https://trustedhousesitters.workable.com/jobs/633651
    Location

    Brighton

    Closing Date

    31 July 2018

  • Copywriter
    Job Description

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel - and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades.

    Job Profile

    We’re looking for a creative and passionate copywriter to join our marketing team to help shape our brand persona. You will be given the keys to the TrustedHousesitters brand, helping us build a distinctive and consistent tone of voice which will inspire our members and entice prospective audiences.

    The role will be varied, working across integrated marketing campaigns, onsite copy (both web and app) and brand development. You will have a creative flair, bringing the brand to life through passionate and unique copy, as well as an eye for detail. You will be able to work well in a team, collaborating with marketing and digital to help shape briefs and inspire campaign concepts. 

    The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role. Best of all, you will get to work with a passionate and creative team, and for a company that genuinely cares about people, pets and the planet.

    Skills and Experience
    • Experience in developing multi-channel campaign concepts that nail the brief and deliver great results
    • Examples of compelling messaging and copy that engages audiences
    • Background working across the full spectrum of channels - digital, print, social, OOH, press, experiential
    • Examples of collaborating with a range of different stakeholders and channels
    • A strong portfolio demonstrating copy variety and attention to detail
    • Experience of writing for functional product assets
    Person Specification
    • A seasoned creative of the copywriting persuasion
    • Passionate about delivering standout work with real impact
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members
    • A team player who is full of ideas and loves to collaborate at all levels
    • Born problem solver, taking it upon yourself to spot obstacles and find solutions
    • Well-versed in marketing best practice and keeping yourself updated on the industry, with a drive to achieve high standards
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Depending on experience

    Location

    Brighton

    Closing Date

    30 June 2018

  • Membership Sales Executive
    Job Description

    Are you a pet-loving, ambitious, sales experienced individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Sales Team.

    TrustedHousesitters is an award-winning, subscription-based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay. TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets. We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit. Our team of Membership Sales Executives are enthusiastic brand ambassadors! We all LOVE animals and travel. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for new and renewing membership sales. Reporting to the Membership Sales Manager, you’ll help to attract, acquire, retain and inspire even more valued members to join our amazing community. By using your natural sales ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages. You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk. As we’re a 24/7 global business, this role includes working nighttime hours & shift patterns including bank holidays and weekends.

    • Make conversions and manage own pipeline
    • Key point of contact, answering incoming queries, outbound to potential members, offering advice and introducing new products
    • Demonstrating and presenting products, establishing new business, maintaining accurate records
    • Experience of working in a fast-paced sales environment, including working to targets, KPIs and SLAs
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • Experience of working night time shifts an advantage
    • You find opportunities to go over and above what is expected of you
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A passion for animals and travel.

    A vibrant and welcoming informal atmosphere in our Central Brighton office

    The chance to be part of a supportive team in a fast-growing company.
    Competitive salary.
    28 days’ holiday.
    PerkBox
    A free membership to TrustedHousesitters to enjoy the amazing value our service has to offer and the chance to go house sitting too!
    Fun, sociable events in and out of our office space. We love heading to the beach for a BBQ in the summer, we have table tennis, drinks and lots more!

    Salary: Starting salary £20,800

    Salary

    Salary: Starting salary £20,800 OTE £30,350*

    Location

    Brighton

    Closing Date

    30 June 2018

  • CRM Marketing Executive
    Job Description

    If you live and breathe email and CRM, then we are looking for you.

     

    Our ever-growing marketing team is looking for a versatile Marketing Executive who can take responsibility for planning and executing tailored communications through email, push notifications and product with a focus on member success and retention.

     

    Our members are the most important thing in our business, and this role will be dedicated to the member experience and delivering great network health to ensure the pet loving community keeps working for everyone. You’ll be proactive and able to take control of the channel and strategy. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role. If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    Skills and Experience
    • Significant experience of using marketing tools including CRM, analytics and email service providers, specifically Salesforce Marketing Cloud
    • A history of delivering personalisation, segmentation and programmes
    • Domain knowledge of deliverability
    • An understanding of testing with the ability to draw meaningful conclusions to improve performance
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs
    • The ability to write engaging copy that is tailored to the channel and the audience and reflects our values
    • Creative flair and a proactive nature, putting forward ideas to increase reach, engagement and awareness
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An ability to work directly with external agencies
    • An understanding of how communication touch points impact customer journeys
    • Strong organisational skills, meaning you can maintain robust case study, image and UGC databases
    • A genuine passion for marketing with the ambition to develop your skills
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members
    • A problem solver, focused on results, with the ability to anticipate
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Acquisition CRM Marketing Executive
    Job Description

    If you live and breathe email and CRM, then we are looking for you.

     

    Our ever-growing marketing team is looking for a versatile Marketing Executive who can take responsibility for planning and executing tailored communications through email, push notifications and product with a focus on member acquisition.

     

    Working closely with the performance marketing team, you will be responsible for converting qualified leads into fully paid members through programmes that educate and inspire our growing audience of pet loving people who want to travel.

     

    You’ll be proactive and able to take control of the channel and strategy. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role.

    If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    Skills and Experience
    • Significant experience of using marketing tools including CRM, analytics and email service providers
    • A history of delivering personalisation, segmentation and programmes
    • Domain knowledge of deliverability
    • Domain knowledge of deliverability
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs
    • The ability to write engaging copy that is tailored to the channel and the audience and reflects our values
    • Creative flair and a proactive nature, putting forward ideas to increase reach, engagement and awareness
    • An approachable but professional demeanour when communicating directly with members to involve them in our marketing activity
    • An ability to work directly with external agencies
    • An understanding of how communication touch points impact customer journeys
    • Strong organisational skills, meaning you can maintain robust case study, image and UGC databases
    • A genuine passion for marketing with the ambition to develop your skills
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members
    • A problem solver, focused on results, with the ability to anticipate
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Senior Digital Marketing Manager
    Job Description

    If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimise our SEO & PPC campaigns, and to support our Paid Social and Display campaigns as well.

    You should have a strong grasp of current digital marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. You will work with our primary agency partner and the marketing team to drive revenue growth, launch campaigns and optimise day-to-day search marketing activities. Even though you need to be a search specialist, you will need to understand how search fits into our overall marketing mix and be willing to work collaboratively with rest of the team.

    Skills and Experience
    • Responsibilities:
    • Lead the digital strategy, working with the Chief Marketing Officer on the vision, objectives, budgets and planning
    • Plan and execute all SEO/PPC/Social/Display campaigns in conjunction with our digital agency partner
    • Take responsibility for the client/agency relationship, ensuring that both parties are working together on major initiatives
    • Measure and report performance of all digital campaigns, and assess against goals (ROI and other KPIs)
    • Identify trends and insights, and optimise spend and performance based on the insights
    • Brainstorm new and creative growth strategies
    Person Specification
    • Degree-level education in marketing or a related field
    • Proven working experience in digital marketing, preferably in an agency environment
    • Demonstrable experience leading and managing SEO/SEM campaigns
    • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
    • Experience with A/B and multivariate experiments, using a ‘test-and-learn’ approach
    • Solid knowledge of website analytics tools, particularly Google Analytics
    • Working knowledge of ad serving and PPC management tools (e.g., Doubleclick, Marin, DART, Atlas)
    • Experience in - or a good working knowledge of - setting up and optimising Google Adwords campaigns
    • Working knowledge of HTML, CSS, and JavaScript development and constraints relating to SEO
    • Experience with running campaigns that cover PPC, SEO, Social and Display
    • Strong analytical skills and data-driven thinking
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Membership Services Executive
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it. Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay. TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets. We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    Our team of Member Experience Executives are enthusiastic brand ambassadors! We all LOVE animals and travel. They are the front-line of support for our members, providing pet owners and pet sitters with world-class customer care via email, phone and live chat. They are responsible for ensuring exceptional member experiences at every touchpoint. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.  You will be the first point of contact for existing members. Reporting to the Member Experience Manager, you’ll help retain and inspire even more valued members into achieving success. By using your natural ability to engage with customers you will promote our membership, the benefits of remaining a member along with our key brand messages. You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role includes working shift patterns on a two week rolling rotation, including bank holidays and weekends. 

    Skills and Experience
    • Responsible for developing member relationships that promote retention and loyalty, working through both inbound and outbound initiatives, as directed by the Experience Manager
    • The job is to work closely with members to ensure they are satisfied with the services they receive
    • Complaint handling
    • Conflict resolution and mediation
    • Profile and Listing Concierging
    Person Specification
    • Experience of working in a fast-paced customer service environment.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You find opportunities to go over and above what is expected of you
    • Genuine passion for providing the highest level of customer service.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Starting salary £20,800 OTE £23,250

    Location

    Brighton

    Closing Date

    30 June 2018

  • Referral Marketing Manager
    Job Description

    The best tech businesses grow via referrals, incentivising their engaged network to sign up their connections. If you live and breathe referral marketing, we want to talk to you. We are looking for a Referral Marketing Manager to develop, implement, track and optimise our referral programme, looking how it runs through our product (the website and app) and our CRM. 

    What does a Referral Marketing Manager do?

    You should have a strong grasp of referral strategies and be able to lead integrated referral campaigns from concept to execution. You will work with product and marketing teams to ensure these strategies are delivered in a timely and successful manager. You will be measured on the success of the referral scheme and the number of people who sign up as a result of referral strategies you put in place. 

    You will have enough experience to be the referral specialist, showing us as a business how to do things. There is a framework already, but you will be required to improve, optimise and perfect it until referral becomes one of our primary channels. 

    Even though you need to be a search specialist, you will need to understand how referral fits into our overall marketing mix and be willing to work collaboratively with rest of the team.

    Skills and Experience
    • Lead the referral strategy, working with the Chief Marketing Officer on the vision, objectives, budgets and planning
    • Plan and execute all referral campaigns in conjunction with the marketing and product teams
    • Take responsibility for referral performance, tracking and reporting
    • Identify trends and insights, and optimise performance based on the insights
    • Be an expert experimenter - test and learn being your MO
    • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
    Person Specification
    • Degree-level education in marketing or a related field
    • Proven working experience in referral marketing, preferably in a technology/network business
    • Demonstrable experience leading and managing referral campaigns
    • Highly creative with experience in identifying quick wins
    • Experience with A/B and multivariate experiments, using a ‘test-and-learn’ approach
    • Solid knowledge of website analytics tools, particularly Google Analytics
    • Strong analytical skills and data-driven thinking
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    • Management experience desirable
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Product Manager
    Job Description

    About Us:

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel. Our global online platform, TrustedHousesitters allows home and pet owners to connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016 and placed on this year’s Inc 5000 to name just a few of our accolades.  

    What we’re looking for:

    To support our ambitious business goals, we’re expanding our Product Team, led by a Chief Product Officer to drive our next stage of explosive growth. 

    We’re seeking a talented and enthusiastic Product Manager to work with an in-house team of UX/UI Designers, Data Analysts and Engineers to help us revolutionise our on site experience and develop a world-class product and features. 

    The Acquisition Product Manager is ultimately responsible for delivering the best user experience spanning web, mobile and app with the goal of acquiring new members. 

    The successful candidate will have great technical understanding, a natural tenacity for continual improvement, ruthless prioritisation ability, be data obsessive, and be highly focussed on the end user experience. 

    We work at a fast-pace and promote a ‘build, test and learn’ culture around our product. To this end, you’ll be continuously developing creative ways to meet visitor’s needs, using a balance of quantitative and qualitative data to drive decisions. 

    You’ll deep dive into the economics of our platform and speak to visitors to understand friction points and deliver product features that solve needs while meeting business objectives. 

    You will be the business owner of the store-front roadmap, comfortable with product management tools (like Aha!) to keep on track. 

    This is a truly career defining role for someone passionate about product management looking for an opportunity to drive forward a product that genuinely changes lives, enables pet lovers the freedom to travel in a business which is really going places! 

    Skills and Experience
    • Be the owner of the store-front products and features, including web and app
    • Build and manage a prioritised roadmap of product features to advance conversion rates
    • Deliver initiatives and features to further drive conversion rates
    • Conduct regular user testing with our users to optimise the end user experience
    • Communicate the product vision, concepts and ideas to the Engineering team, providing context and the ‘why’ to upcoming features
    • Liaise with product marketing teams to ensure all initiatives are joined up and on-brand
    • Work with data analysts to evaluate the platform, leveraging these insights to inform product decisions
    • Running continuous and rigorous multi-variant testing, interpreting the results and turning into insightful and actionable learnings
    • Measure store-front success KPIs and metrics, reporting to all key stakeholders regularly
    • Fully understand our personas and how the product works for them
    • Be the voice of the new visitor during product development
    Person Specification
    • Experience of product management, delivering end-to-end product requirements for customer facing products
    • Experience of designing and building digital user interfaces and features
    • Ruthless prioritisation skills. Experience and ability to make tough decisions that drive forwards our product
    • Test & Learn is part of your DNA
    • Experience of building products across web, mobile and app
    • International experience would also be useful, as would a track record in scaling a solution across multiple territories
    • Excellent verbal & written communication skills
    • In depth understanding of agile methodologies, having implemented processes to optimise delivery cycles
    • Passion for making a real impact on our members’ lives
    • Data driven with strong analytical and quantitative skills to identify and present opportunities and also measure success
    • A love of pets, travel and a passion for what TrustedHousesitters offers
    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 June 2018

  • Head of Membership Services
    Job Description

    We’re looking for a talented Head of Membership Services. A senior position, reporting directly to the Chief Operating Officer (COO), the successful candidate will have has overall day-to-day responsibility for the entire Membership Services department.

    First and foremost, you’ll be expected to understand and satisfy members' requirements - exceeding their expectations wherever possible. You will manage multiple communications channels - live chat, inbound and outbound calls, email - and also act as the ‘voice’ of the customer.

    A varied and challenging role with overall responsibility of supporting the growing number of members with round the clock service and support. A proactive approach is essential to ensure that planning, strategy, team workload, training and management are handled most effectively, opportunities realised and challenges anticipated.

    As well as enhancing the overall member experience and maintaining excellent levels of member support, the successful candidate will drive an acquisition sales strategy converting prospective members through outbound activity. The Head of Membership Services will deliver a strategy to meet both new prospects and member demands, driving quality and efficiency whilst ensuring a positive and inclusive team culture with strong staff engagement. 

    About Us

    TrustedHousesitters is an award-winning subscription-based business that is revolutionising the way people travel. Our global online marketplace TrustedHousesitters allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.  

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards, to name just a few of our accolades.

    Please send your CV with a covering letter to careers@trustedhousesitters.com.

    Salary

    Competitive

    Location

    Brighton

    Closing Date

    30 September 2018

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