Footprints on beach

Careers

We're blazing a new travel trend having been featured in press globally (including BBC Television, Sydney Morning Herald, The Sunday Times and USA Today) and are very passionate about what we do. Come join us on the journey.

Providing a win-win solution within the global pet care market, our customers love what we offer. The scope for growth is huge. We're a core part of the fast growing peer-to-peer, collaborative consumption market.

We genuinely help enrich lives and we love that! We're a small, but growing team, based by the sea in sunny Brighton, Sussex, UK, with strong values and set ourselves challenging expectations in all that we do. We are offering very competitive salaries plus excellent bonus and benefits.

Open Positions

  • Membership Services Advisor - Night Shift
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it.  Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Services Advisor, send us your CV. We might be looking for you! 

    Job Profile

    Our team of Membership Service Advisors are enthusiastic brand ambassadors! They are the front-line of support for our community, providing pet owners and sitters with world-class customer care via email, phone and live chat.

    They are responsible for ensuring exceptional member experiences at every touchpoint. As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.

    You will be the first point of contact for both existing members and new membership sales. Reporting to the Membership Services Team Leader you’ll help to attract, acquire, retain and inspire even more valued members to join our community.

    By using your natural ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages. You will be a customer service champion, taking pride in creating and delivering great experiences.

    We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.

    As we’re a 24/7 global business, this role this role is for the night shift, normally between 10.00pm - 06.00 am.

    Skills and Experience
    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations
    • Communicating with members via phone, email and live chat on a daily basis to help them with their enquiries
    • Building and enhancing meaningful relationships with members to increase member engagement, usage and member success
    • Working with leads and prospect members through targeted outreach to convert and welcome new members into our community
    • Nurture warm leads and help new members find success by providing them with an outstanding concierge service
    • Share feedback about member experiences and overall suggestions for improvements with the Team Leader
    • Responsible for meeting or exceeding Customer Care performance metrics
    Person Specification
    • Experience of working in a fast-paced customer service or sales environment, ideally as a night shift worker
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment
    • Genuine passion for providing the highest level of customer service
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers
    • Solid interpersonal skills and you work well within a team dynamic
    • You thrive in a fast-paced and constantly changing start-up environment
    • A flexible approach and no qualms with working weekends, overnight and varying hours
    • A good understanding of TrustedHousesitters and what we do
    • Experience of working within a membership based business preferred
    • Experience of customer service platforms, preferably ZenDesk preferred
    • Travel and pet lovers are preferred!
    Salary

    £20,800 basic plus night time allowance

    Location

    Brighton, UK

    Closing Date

    31 December 2017

  • Membership Services Advisor
    Job Description

    Are you a pet-loving, ambitious individual looking for a new and exciting challenge in one of the fastest-growing businesses in Brighton? TrustedHousesitters is hiring and we need you to join our dynamic Membership Services Team.

    TrustedHousesitters is an award-winning, subscription based business that is revolutionising the way people travel and we’re looking for talent to help us build it.  Our online marketplace; TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    TrustedHousesitters gives owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

    We’re cited by the world’s media as providing the market-leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and a nomination for a prestigious Webby Award, to name just a few.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We’re all about the passion for what we do and love the fact that we’re genuinely enriching lives, connecting real and caring people together for mutual benefit.

    If you want to join our team, working as our Membership Services Advisor, send us your CV. We might be looking for you!

    Our team of Membership Service Advisors are enthusiastic brand ambassadors! We all LOVE animals and travel.  They are the front-line of support for our members, providing pet owners and pet sitters with world-class customer care via email, phone and live chat. They are responsible for ensuring exceptional member experiences at every touchpoint.


    As the ‘’face of TrustedHousesitters’’ you will play an important role in sharing our passion.
    You will be the first point of contact for both existing members and to out reach new membership sales. Reporting to the Membership Services Manager, you’ll help to attract, acquire, retain and inspire even more valued members to join our amazing community.


    By using your natural ability to engage with customers you will promote our membership, the benefits of joining along with our key brand messages.


    You will be a customer service champion, taking pride in creating and delivering great experiences. We’re looking for a special type of someone. Someone considerate, smart, talented and able to go above and beyond! If that’s you, let’s talk.


    As we’re a 24/7 global business, this role includes working shift patterns including night-time hours, bank holidays and weekends. With a fully staffed team in place, the likelihood of overnight shifts would be limited where possible.

    Skills and Experience
    • Delight members by consistently providing world-class customer care to our pet loving community, always striving to exceed expectations.
    • Communicating with members via phone, email and live chat on a daily basis to help them with their enquiries.
    • Building and enhancing meaningful relationships with members to increase member engagement, usage and member success.
    • Working with leads and prospect members through targeted outreach to convert and welcome new members into our community.
    • Nurture warm leads and help new members find success by providing them with an outstanding concierge service.
    • Share feedback about member experiences and overall suggestions for improvements with the Manager.
    • Responsible for meeting or exceeding Customer Care performance metrics.
    Person Specification
    • Experience of working in a fast-paced customer service or sales environment.
    • Must be able to demonstrate exemplary customer service skills and have the willingness to learn new skills.
    • You find opportunities to go over and above what is expected of you and are comfortable and experiences working in a soft-sell environment.
    • Genuine passion for providing the highest level of customer service.
    • You’re confident on the phone with awesome communication skills and a natural ability to build rapport with our community of pet lovers.
    • You have an empathetic and approachable nature, you’re a people person with a natural enthusiasm and can do attitude.
    • You have superior writing skills and are able to articulate written answers to questions simply, whilst maintaining appropriate language, tone and presentation.
    • Organised in nature, you’re decisive, fast-thinking and patient with bags of common sense.
    • You are computer literate and have the ability to use multiple systems and multi-task and prioritise incoming workloads.
    • Ability to quickly assess a situation, handle complaints and problem solve to point of resolution – you think outside the box and work hard to find solutions for customers.
    • Solid interpersonal skills and you work well within a team dynamic.
    • You thrive in a fast-paced and constantly changing start-up environment.
    • A flexible approach and no qualms with working weekends, overnight and varying hours.
    • A good understanding of TrustedHousesitters and what we do.
    • A passion for animals and travel.
    Salary

    £20,800 basic plus overtime

    Location

    Brighton

    Closing Date

    31 December 2017

  • Visual Designer
    Job Description

    About Us

     

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel - and we’re looking for the talent to help us grow. Our online marketplace TrustedHousesitters.com allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

     

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

     

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards and were nominated for a prestigious Webby Award, to name just a few of our accolades.

     

     

    Job Profile

     

    We are looking for a creative and passionate visual designer to join our team at TrustedHousesitters and help us shape our brand and design direction.

     

    You will be working across print, digital and product design, creating exciting visuals and shaping, improving and maintaining style guides and other design documents. You love technology, have an eye for clean visuals and have experience working in an agile environment. You are capable of explaining your design decisions and presenting them to stakeholders. 

     

    As part of our small design team you will get a lot of autonomy and responsibility managing individual tasks working with the marketing team as well as give input on collaborative product design decisions.

     

    A proactive approach is essential to ensure that planning, strategy and workload are handled most effectively, opportunities realised and challenges anticipated. We’re a small team, so being adaptable, conscientious and autonomous is essential in the role.

     

    The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment. Inspired by what TrustedHousesitters offers it’s members, you don’t just ‘get’ what we do, but can also naturally demonstrate ‘Why’ TrustedHousesitters benefits pets, owners and potential partners.

     

    If you are passionate about working in a team that is making TrustedHousesitters the next household name, and think that you have the skills, drive and talent to help, let’s talk.

    To apply, please send your CV and a Covering Letter to careers@trustedhousesitters.com

    Skills and Experience
    • A strong portfolio demonstrating design variety and attention to detail
    • Strong Adobe Suite skills
    • Some Sketch knowledge (advantageous)
    • Experience designing for print and digital marketing & company collaterals
    • Understanding of UI 
    • Typography, colour and layout knowledge
    • Interest in & understanding of usability, accessibility and emotional design
    Person Specification
    • An exceptional communicator with the confidence to participate in face-to-face meetings with stakeholders, partners and members.
    • A problem solver, focused on results, with the ability to anticipate.
    • Commercially focused, results oriented with excellent communication & reporting skills.
    • A born communicator with stellar written and spoken communication skills and the ability to distil topics into clear and impactful summaries and presentations with exceptional attention to detail.
    • Well-versed in marketing best practice and keep yourself updated on the industry, with a drive to achieve high standards.
    • Resilient. We are a small team so you will need to be able to multi-task and take on responsibility.
    Location

    Brighton

    Closing Date

    31 December 2017

  • Chief Product Officer
    Job Description

    We are looking for an inspiring CPO / Head of Product , who has previously held a position within a fast-paced digital business.  Based in Brighton, you will have overall responsibility for the TrustedHousesitters digital product roadmap, strategy and execution.

    About Us:

    TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel. Our global online marketplace TrustedHousesitters allows home and pet owners to easily connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

    At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets. 

    We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016, Best Digital Business in Brighton 2015 at the Tech Cities Awards, Website of the Year 2015 in the Good Web Guide Awards, to name just a few of our accolades. 

    The Role

    Your key area will be leading the vision and strategy of our digital products and have a proven track-record of successful delivery and execution, building high-quality, cross-platform experiences across the entirety of the end-to-end online user journey.  

    You will be able to rationalise and challenge why we’re building what we’re building in order to prioritise our roadmap, through proactively and effectively communicating across the business. This would be including UX, marketing, business development and technology teams to gain necessary insights and to determine product priorities.

    You’re a customer champion and will actively speak to members and non-members to understand their needs and be able to translate this and other relevant customer data into into product insights and both short and long term optimisation strategies.  You will be the kind of person who strives for elegant and simple solutions to product challenges.

    You will design and implement robust processes to effectively deliver exceptional quality products, and create a culture of ownership and innovation.

    You will have the credibility and expertise to quickly gain the trust of your team as well as the wider organisation.

    You measure success on results, not simply delivery.

    Skills and Experience
    • This is a senior position reporting directly to the MD
    • You will lead and inspire a team including Product Managers and Digital Designers
    • You will bring your experience in an equivalent senior product role or looking for the next step in your career to nurture and develop the product team to build a world class product.
    • You will define and manage the appropriate KPIs to ensure the product team is consistently improving our product performance
    • You value user research and actively search out opportunities to understand customer needs for both quick wins and the basis of innovation (and love sharing the stories).
    • You are structured, analytical and data-driven, able to define and articulate a clear strategy and ensure that it is implemented effectively
    • You embody TrustedHousesitters culture and you’re passionate about helping us achieve our mission. You are down to earth, open, honest, humble, impactful, innovative, curious, and customer-centric with a passion for good design.
    • You are an excellent communicator.
    Person Specification
    • 6+ years experience in product management
    • In depth understanding of agile methodologies, having implemented processes to optimise delivery cycles.
    • Passion for making a real impact on customers’ lives
    • Built products on multiple platforms (web, apps, etc.)
    • Data-driven decision maker
    • Ruthless at prioritising to maximise impact of a team
    • Ensuring quality in the product we put out
    Location

    Brighton

    Closing Date

    31 December 2017

  • Marketing Assistant
    Job Description

    Our ever-growing marketing team is looking for a versatile Marketing Assistant.

    Working with the Marketing Executive and reporting to the Senior Marketing Manager, you’ll be responsible for supporting the delivery of marketing activity across a range of integrated channels to reach awareness, acquisition and retention targets. From email to print, PR to content writing, this is a diverse role with a wealth of opportunity.

    This role is ideal for a talented graduate with a year’s working experience and a qualification in Marketing, or a related subject. If you are serious about progressing your marketing career and have a passion for pets, travel and the solution TrustedHousesitters offers, then get in touch!

    The Role

    This role offers a unique opportunity to manage our Refer A Friend channel, developing our online and offline word of mouth capabilities to help us reach more pet and travel lovers around the world. You’ll be involved in identifying new opportunities, touchpoints and technologies that will improve our existing strategy and will report on channel growth.

    You’ll also play a vital role in the smooth running of the marketing team by:

    • Proofing and testing marketing emails 

    • Preparing and uploading new blogs to the website 

    • Finding case studies and quotes for media features, often liaising directly with members to get their stories 

    • Testing and creating templates for new email programmes and alerts

    • Organising and maintaining databases of user generated content, case studies, member stories, survey responses and brand collateral

    • Working directly with agencies and print suppliers 

    • Providing ad hoc support with administrative tasks 

     

    Skills and Experience
    • An eye for detail and good standard of written English
    • The ability to multi-task and meet tight deadlines, while producing work that is accurate and meets the brief
    • An understanding of testing with the ability to draw meaningful conclusions to improve performance
    • Analytical skills with an ability to create accurate and insightful channel reports against KPIs
    • An approachable but professional demeanour when communicating directly with members, external agencies and providers including PR and printers
    • Strong organisational skills, to maintain robust case study, image and UGC databases
    • An understanding of the importance of localisation when marketing to a global audience
    Person Specification
    • A problem solver, focused on results.
    • Resilient, positive and proactive. We move fast so you will need to be able to multi-task and take on responsibility.
    • Confident in working across multiple channels and projects at the same time.
    • Passionate about pets and travel and believe in the TrustedHousesitters concept and ethos
    Salary

    £18,000

    Location

    Brighton

    Closing Date

    18 October 2017

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