Trust and safety

Connect and share with confidence

Read helpful reviews from owners

Know you’re connecting with the perfect sitter to care for your pet. See what other people say about them, and take a look at ratings and reviews left by other owners.

Find honest feedback from sitters

Want to know if a sit is right for you? For a first-hand account of what it's like to care for the owner's pets and home, look for feedback left by fellow sitters on their listing.

Your data is safe with us

From your payment details to your private conversations, all your information on our platform is encrypted, safe, and secure.

How are sitters verified?

All sitters are encouraged to earn free verifications, offering everyone more peace of mind. Depending on the chosen level, Basic or Standard, sitters go through several stages of checks to become verified. To see what level a sitter has achieved, just take a look at their profile.

Basic verification
  • Email address checked
  • Phone number checked
  • Reference received
Standard verification
  • Basic verification
  • Identity confirmed
  • Documents checked

Home & Contents Protection

For extra peace of mind, we offer owners and sitters cover against property damage, theft, and sitter accidents, available on certain plans.

Read more about Home & Contents Protection

Feel safe, secure, and supported

Help is always at hand

Get all your questions answered. Visit our Help Centre or chat with our award-winning Membership Services team.

Find out more

Talk to a vet professional

Rest easy knowing sitters can call our 24/7 vet advice line anytime during a sit. Owners also have access to year-round video calls with vets on certain plans.