Trust & Safety
A community built on trust & safety
Owners can rate & review sitters who have cared for their pets & home.
Sitters can share their experiences caring for members’ pets & homes.
We ensure your home, pets & private conversations are safe.
Helping you make an informed decision
How verifications work
For everyone’s safety and peace of mind, as well as their pet care credentials, all sitters have access to verification. Sitters can choose from varying levels of verification including criminal background checks, government I.D verifications, and I.D document checks. To see what level of verification a sitter has achieved, just take a look at the Trust Badge on their profile.
If you see this Trust Badge on a member's profile it means they have completed the Basic verification level confirming:
- Email Address
- Phone Number
* Minimum 1 third-party external reference e.g. employers, landlords, character & previous pet sits.
If you see this Trust Badge on a member's profile it means they have completed the Standard verification level confirming:
- Identity Check*
- Document Check**
- Basic level completed
* The Identity Check verifies a member’s name, address and date of birth by cross-referencing their details against a range of verified databases.
** The Document Check consists of a visual image scan which analyses passports and other documents (driving licence / identity card) to verify they are valid and cross references databases to confirm they are not reported lost, stolen or compromised.
These services are provided by an accredited third party provider.
If you see this Trust Badge on a member's profile it means they have completed the Enhanced verification level confirming:
- Criminal Record Check*
- Basic + Standard levels completed
* The Criminal Record Check is provided by an accredited third party. It involves liaising with National Police Computers to verify and disclose all unspent convictions for the last five years.
P.S. Self-certified Police Checks don’t form part of the verifications scheme. A police check refers to a background check that members have applied for themselves directly from their national / local authority. We recommend you request to see a copy.
Keeping pets & people protected
As well as a shared love of animals and adventure, all members are bonded by mutual respect having agreed to our code of conduct.
24/7 Membership Support
We’re always here to help
Got a question or query? Visit our Help Center or chat with our award-winning Membership Services team, day or night.
Talk to a vet professional
From general queries about your own pet to an urgent concern while on a sit, members can call our 24/7 Vet Advice Line to talk to an expert.