Trust & Safety

A community built on trust & safety
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Reviews

Owners can rate & review sitters who have cared for their pets & home.

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Feedback

Sitters can share their experiences caring for members’ pets & homes.

Secure platform
Security

We ensure your home, pets & private conversations are safe.

Helping you make an informed decision
How verifications work

For everyone’s safety and peace of mind, as well as their pet care credentials, all sitters have access to verification. Sitters can choose from varying levels of verification including criminal background checks, government I.D verifications, and I.D document checks. To see what level of verification a sitter has achieved, just take a look at the Trust Badge on their profile.

  • Basic level

    If you see this Trust Badge on a member's profile it means they have completed the Basic verification level confirming:

    • Email Address
    • Phone Number
    • References*

    * Minimum 1 third-party external reference e.g. employers, landlords, character & previous pet sits.

  • Standard level

    If you see this Trust Badge on a member's profile it means they have completed the Standard verification level confirming:

    • Identity Check*
    • Document Check**
    • Basic level completed

    * The Identity Check verifies a member’s name, address and date of birth by cross-referencing their details against a range of verified databases.
    ** The Document Check consists of a visual image scan which analyses passports and other documents (driving licence / identity card) to verify they are valid and cross references databases to confirm they are not reported lost, stolen or compromised.

    These services are provided by an accredited third party provider.

  • Enhanced level

    If you see this Trust Badge on a member's profile it means they have completed the Enhanced verification level confirming:

    • Criminal Record Check*
    • Basic + Standard levels completed

    * The Criminal Record Check is provided by an accredited third party. It involves liaising with National Police Computers to verify and disclose all unspent convictions for the last five years.

    P.S. Self-certified Police Checks don’t form part of the verifications scheme. A police check refers to a background check that members have applied for themselves directly from their national / local authority. We recommend you request to see a copy.

Keeping pets & people protected

As well as a shared love of animals and adventure, all members are bonded by mutual respect having agreed to our code of conduct.

24/7 Membership Support

Customer care
We’re always here to help

Got a question or query? Visit our Help Center or chat with our award-winning Membership Services team, day or night.

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Talk to a vet professional

From general queries about your own pet to an urgent concern while on a sit, members can call our 24/7 Vet Advice Line to talk to an expert.

Want to know more?

Visit our Help Centre