I have known Laura for 23 years. During that time, I have always known Laura to be honest, sincere, dependable and of outstanding character. Laura is without doubt a person of integrity. Laura always applies a high level of commitment and has a positive and determined manner to everything she is involved in. She is extremely conscientious and capable of using her own initiative in a logical manner, she is always accurate and pays great attention to detail in everything she does. She has first class communication skills, both verbal and written. Laura has an excellent rapport with people of all ages, she is respectful and considerate of others. She always responds to difficult situations in calm and positive manner. I am a Sector Development Director at Higher Education institution and I am writing this reference in support of Laura of my own free will to demonstrate her exemplary good character.