Talking to your Membership Services team
Everyone needs a helping hand now and again, which is why your membership includes 24/7 support. And to make sure that support is expert, it’s provided by a dedicated team of pet-loving members like you.
Yes, every person in your Membership Service team is an owner, sitter, or both. This means they have the experience and insight to truly help you along every step of your TrustedHousesitters journey, and we want to make sure you know all about them…
How can Membership Services help?
Members usually find the answer they need in the Help Desk — the home to the most frequently asked questions. But for all the times you need to talk to someone and get support or advice that is unique to you, your Membership Services is here.
Perhaps you have questions about setting up your profile or listing, arranging your first sit, or need some technical support using your app or website. Whatever your question, big or small, just get in touch.
“We are on hand 24/7 to help you in any way we can so please do not hesitate to either send us an email, live chat with us or simply just pick up the phone. Our team is always happy to chat with our members, any time of the day.”
Lucy, Membership Services Team Leader
And for all pet-related questions or queries, be sure to call your free 24/7 Vet Advice Line — your direct line to a team of dedicated veterinary nurses.
How to get in touch...
You can contact your 24/7 Membership Services anytime, anywhere, via email or by clicking on the online chat icon. You can also call day or night, no matter where you are in the world. Just click ‘call us’ in the Help Desk to find the phone number for your region.
Feedback from fellow members
Anyone getting in touch with TrustedHousesitters will always receive the thorough and thoughtful support expected of an award-winning Membership Services team, but don’t just take our word for it. Here’s what your fellow members have to say:
“Found that the company were really supportive and professional prior to my recent house sit. They really did listen to my queries and acted quickly. Thanks guys, I'm sure my house owners appreciate your guidance as well!”
“The support from the TrustedHousesitters staff has been nothing but remarkable. They have resolved every issue and answered every question within minutes of our inquiry.”
“We're very happy with the way everything is organised through the platform. Also, when there was something not clear to us, and we contacted the platform, we got a prompt reply to solve the issue.”
Boukeline and Rob
Any more questions?
If you want to know more about the help and support available to you, who better to talk to than your Membership Service team? Remember, they’re here to help you make the most of your membership, so feel free to get in touch whenever, wherever.