Completing your Welcome Guide

Annie Hearfield

Once your listing is up and you are awaiting applications from sitters, you can create a handy Welcome Guide designed to help you ensure everything’s on track for the perfect sit to take place for both you and your sitter...

Why complete a Welcome Guide?

In your Welcome Guide, you’ll be able to present all of the essential information about your pet and your home in one easy format, meaning you can have peace of mind that your sitter has access to all the information they need for their upcoming stay in your home. 

When can I create my Welcome Guide?

You can edit your Welcome Guide at any time, even if you don’t have a confirmed sitter. But once they are confirmed, it’s important to get started so everyone is fully prepared for the upcoming sit.

How do I complete my Welcome Guide?

To access your Welcome Guide and begin editing it, you can go to the ‘My Home Listing’ part of your dashboard.

Go to ‘Edit Listing’ 

You’ll then need to click ‘Update Welcome Guide’ at the top of your screen. 

Some of your information will be pulled through from your listing, such as photos and your pets names, but there are also many additional sections that you will need to fill in manually. 

Can I create my Welcome Guide using the app?

Unfortunately, at the moment you cannot create the Welcome Guide using the app, but it does have a useful link to the website so you can create it there. 

How do I share the Welcome Guide with my sitter?

When your sitter is confirmed, you’ll be given the option to share your Welcome Guide with them under the ‘Welcome Your Sitters’ section on your dashboard. However, if you’re still wanting to add some finishing touches, or are yet to complete your Welcome Guide, then don’t worry – you have the option to update it first before sharing. You can also add a welcoming message for your sitter.

Can I share my Welcome Guide using the app?

Yes, you can also share your Welcome Guide via your dashboard using the app.

When you open the app, you will see your sit and dates. Click on this.

Select ‘view sit’, then click on ‘Share my Welcome Guide’.

This will open the Welcome Guide, where you can make amendments. When you are ready to share your guide with your sitter, click the ‘Share with Sitter’ button. 

How will my sitter access the Welcome Guide?

When you have shared your guide with your chosen sitter, they will be able to access the Welcome Guide from their dashboard until the last day of the house sit. 

There whenever you need it...

Once you’ve completed your Welcome Guide, it’ll be saved so it’s ready and waiting for you to share with your next sitter. 

Creating the guide is designed to be as stress-free as possible, but if you do have any questions then please don’t hesitate to get in touch with our friendly Membership Services team, who are here to answer any questions you may have.

Ready to get started?

Create your listing or apply for sits with an annual membership.

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