How to complete and share your Welcome Guide

Congratulations, you've completed your listing! Now it's time to sit back and wait for those sitter applications to roll in, right? Well, you may have included all the basic information sitters need to know, such as your home utilities - and all the adorable pictures of your fluffy family. But what about all the useful details about your pets that sitters need to know about? Do they have particular feeding times? Will sitters need to give them medication? Do you have any tips on how best to befriend your fur baby?

Similarly, sitters are always keen to know if there are any particular house rules, how to find your find, recommendations for dog walks, or predict potential questions that may crop up.

Luckily, the TrustedHousesitters Welcome Guide is an easy option to help you answer any questions your sitter may have, as well as allow you to share detailed info about your fluff family and home. You can share your Welcome Guide once a sit has been confirmed so it can't be read by just anyone.

Here's how you can create your Welcome Guide via the TrustedHousesitters website, as well as how to share your Welcome Guide once it's been created...

Why complete a Welcome Guide?

In your Welcome Guide, you'll be able to present all of the essential information about your pet and your home in one easy format. This will hopefully help with the handover on the first day of your adventure, to make sure your fur family has everything they need, your sitter is as prepared as they can be, as well as information on contact details and emergency numbers.

When can I create my Welcome Guide?

You can edit your Welcome Guide at any time, even if you don't have a confirmed sitter. But once they are confirmed, it's important to get started so everyone is fully prepared for the upcoming sit.

How do I complete my Welcome Guide?

The Welcome Guide is a fantastic tool that you can share with your confirmed sitter to include more detail about your home and pet's needs that they can then access before and during the sit. 

To create and edit your Welcome Guide through the website:

1. Log into your account with your email and password
2. On your dashboard, head to the 'Your Welcome Guide' section
3. Click 'Edit Welcome Guide'
4. Click the tabs along the top for the different sections of the Guide (My Home, My Pets etc.)
5. Then simply click the blue pencil next to the relevant section to enter your information
6. Finish by clicking ‘Save’ 

Can I create my Welcome Guide using the app?

Unfortunately, if you're using the Mobile App, the Welcome Guide editing is currently unavailable - instead, you will be taken through to the website, where you can follow the steps above.

How do I share the Welcome Guide with my sitter?

To share your Welcome Guide, your sitter will need to be officially confirmed. Once your sitter is confirmed, you will be presented with the option to share the Guide via the Dashboard.

• Log into your account via the website
• Depending on what device you are using either click your name or the three lines in the top right corner
• Select 'Dashboard' 
• Under the 'Your dates' section and the relevant dates
• Click 'Share Welcome Guide'

And confirm by clicking 'Share Welcome Guide' again - this will send a copy of your guide to the sitter and they will have access to this prior to and during the sit via their Dashboard. 

Please note if the 'Share Welcome Guide' button is not visible on your Dashboard this means the Guide has already been shared.

Can I share my Welcome Guide using the app?

Yes! To share your Welcome Guide via the app: 

• Log into your account via the app
• Click 'Dashboard' along the bottom
• Under the 'Upcoming sitter' section click on the sitters profile icon
• Click 'Share my Welcome Guide'
• Select 'Share with sitter' along the bottom 

You can update your Welcome Guide at any point after you have shared it with your sitter. As soon as you click the 'Save' button when editing it, this will automatically update the sitter's version as well. They will also see an 'Updated' banner across the Guide on their Dashboard to let them know changes have been made. 

How will my sitter access the Welcome Guide?

When you have shared your guide with your chosen sitter, they will be able to access the Welcome Guide from their dashboard until the last day of the house sit. 

There whenever you need it...

Once you've completed your Welcome Guide, it'll be saved so it's ready and waiting for you to share with your next sitter. 

Creating the guide is designed to be as stress-free as possible, but if you do have any questions then please don't hesitate to get in touch with our friendly Membership Services team, who are here to answer any questions you may have.