Coronavirus: what it means for your sit

Paul - Head of Membership Services

We know you may have questions about the coronavirus and what it means for you as an owner or sitter member. As the situation evolves this page is the best place to learn more about your travels as a TrustedHousesitters member. 

You may also have questions about the TrustedHousesitters platform during this time. To help you, we’ve compiled all the answers to your most frequently asked questions in one place. 

Our team has been closely monitoring official news and guidance about the coronavirus outbreak in order to support our global community. Prearranged sits are continuing to go ahead however, if you have an upcoming sit and you are unsure whether to travel please follow the guidance below: 

Ensure you stay informed

Our focus right now is how we can best support our sitters and owners with planned travel. Given the health and safety risks posed by the virus, we ask all members to review local authorities’ travel guidance and health advisories related to this outbreak, in addition to global guidance from the World Health Organisation. A list of reputable sources can be found below:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.cdc.gov/coronavirus/2019-ncov/index.html

We have also produced a sitter guide and owner guide on how to conduct safe and responsible sits right now.

Keep up communication

As the situation evolves it is more important than ever that both sitters and owners communicate their status and travel plans. If you are having difficulty reaching your sit/sitter please contact Membership Services.

Make sure you have a plan B

We always advise that both sitters and owners have a plan B before a sit in case there are any unforeseen circumstances. Given that the coronavirus situation is evolving daily, it is important to make sure you have a plan B which you can rely on if for any reason your sit/sitter is unable to travel.

Check your travel provider

We advise members to check that planned transport is going ahead with their travel provider. Due to lack of demand some travel providers have cancelled flights or arranged alternative routes which may result in unexpected delays. 

Make sure you have travel insurance

While all members are covered by our Insurance Backed Guarantee, sitters are also encouraged to arrange any additional insurance they feel is necessary. If you're a sitter and have sits abroad, we strongly advise you look into relevant travel and health insurance.

Make sure your emergency contact is updated

This is important in case you do start to feel unwell during a sit or while you are away, or if you become delayed as a result of the virus. Keep a note with your emergency contact, whom you are sitting for (or who is sitting for you), and which pets are currently under your care in your pocket, bag or wallet. 

If you have any other concerns please contact Membership Services

Remember, as your 24/7 Membership Services team, we are always here to help. Phone lines and live chat may currently be busier than normal right now, so we recommend sending us a message. Alternatively, we may be able to answer your question on our Coronavirus FAQs blog post.

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