Trusted Tools: Sitter ID Verifications - a guide for owners
As part of our industry-leading Trust & Safety features we have sitter ID Verifications - you may have noticed these before, but we want to ensure you know exactly how this trusted tool can help give owners like you extra peace of mind so you can find the sitter that’s perfect for you, your pet, and your home.
What are ID verifications?
Identification checks and verifications are designed to give owners extra peace of mind, allowing you to connect and share with your fellow members with confidence. Sitter ID Verifications can be especially reassuring if a sitter is new to the community and yet to build up reviews -- or, simply to give that extra bit of reassurance that they are trustworthy and verified.
There are two levels of ID checks and verifications: Basic and Standard. Although verifications are optional, sitters are encouraged to complete them.
What is a Basic level ID verification?
Sitters are able to complete their Basic level verification once they have set up their profile. There are three ID verification checks required in order to earn Basic level verification:
- Email address - sitters must confirm their email address
- Phone number - sitters provide a phone number and receive a code via SMS or over the phone
- External reference - Sitters can ask someone to provide a character reference. This could be a landlord, employer or someone they have previously house or pet sat for
What is a Standard level ID verification?
A Standard level identification check is an identification document check. Sitters are asked to provide a visual document of an identification document - for example, a passport, driving licence or National Identity Card. Identification checks are then performed on their chosen document to ensure that they are valid, including cross-checking databases to ensure that they have not been reported as lost, stolen or compromised.
How can I identify a sitter’s level of verification?
Their level of verification can be identified by their Trust Badge, which is located above the heading on their house sitter profile.
Trusted tip: Trust Badges are also shown alongside their profile in relevant search results.
Any more questions?
Sitter ID verifications are there so you can communicate with confidence and be assured you’re getting the best sitter to take care of your pet, and your home. If you have any further questions or queries on how Sitter ID verifications work, what they are, or were they are located, then don’t hesitate to contact your 24/7 Membership Services team, who will be more than happy to assist you.